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g Service Requests, and applyingChange Management where necessary.Good general understanding of the ITIL Framework and ITSM SystemsExcellent knowledge on Microsoft technologies including but not limit

degree or equivalent qualification in Information Technology or Business or related field.Relevant ITIL certification preferred.Relevant project management certification (for example, PMP) is preferr

pecialist: Experience in knowledge management strategies and promoting knowledge sharing.** Agile & ITIL Pro: Familiarity with Agile methodologies and ITIL4 certification is a plus.** Communication Gu

ing (or demonstrated equivalent work experience)Advantageous certifications:Up to date and relevant ITIL certification (Foundation Level)CCNA EnterpriseCCNP Enterprise and advantageRiverbed Certified

onal: Data Centre Virtualization A+ certifications HP Proliant support certification (advantageous) ITIL certification Powershell and Javascript (advantageous) Automation and orchestration (advantageo

tional qualifications or certifications specific to the Retail and CPG sectors are highly desirable.ITIL Certification: Essential for understanding and implementing IT service management best practice

on: Additional qualifications or certifications specific to the public sector are highly desirable. ITIL Certification: Essential for understanding and implementing IT service management best practice

ional qualifications or certifications specific to the Retail and CPG sectors are highly desirable. ITIL Certification: Essential for understanding and implementing IT service management best practice

ification including MathsCertification or Microsoft Certified Professional CertificationAdvantageousITIL Foundation, Cisco CCNA ITIL Foundation, Cisco CCNA OtherOther information applicable to the opp

ficate/ Matric/ N3A+ & N+MCSEHardware Certifications are advantageous.Mobility Support qualificationITILCustomer support soft skillsOtherOther information applicable to the opportunity:Permanent Posit

ks team, you will be responsible for working on incidents, problems, and changes, alwaysadhering to ITIL principles. You will also be required to support a 24/7 Shift Team out of hours as needed on st

+, N+ (advantageous).Azure Certification (advantageous).Microsoft 0365 Certification (advantageous).ITIL Foundation certification (advantageous).Experience with service level agreements and client dat

Role SummaryThis role is primarily responsible for the delivery of ITIL - aligned operations supporting the Major Incident Management Process. Your primary objective is the restoration of normal servi

ty and cloud. We have over 27 years of experience in infrastructure and support services, adhere to ITIL best practices and hold a breadth of knowledge across various technologies and industries.We be

r you will be responsible for working on complex Incidents, problems and changes always adhering to ITIL principles. The Operations team operative 24/7 - 365 days a year on a rotational 12 - hour shif

field, or equivalent work experience.BSC IT or IT Information Technology qualification.Certified in ITIL.At least 8 years of experience in IT operations and support, with at least 5 years in a managem

uct a project teams ability to reach its goals. The ideal candidate possesses a strong knowledge of ITIL, SDLC, and Agile, excellent problem - solving abilities, and exceptional communication skills.R

nce. Network: - TCPIP, VLAN, Cisco switches and Active Directory and DNS experience. Certifications ITIL Foundation Certification in VMWare and VSphere. Certification in Microsoft Windows and Linux. E

ty and cloud. We have over 27 years of experience in infrastructure and support services, adhere to ITIL best practices and hold a breadth of knowledge across various technologies and industries.We be

) Good exposure in handling large enterprise network Experience in remotely management of incidents ITIL process knowledge Ability to review logs and provide updates Ability to implement Network chang

e that systems are adequately documented, and disaster recovery documentation is available Provides ITIL Service disciplines, covering Incident, Problem and Change Management Administration Ensure an

nal Senior CertificateA+ N+MCSEHardware Certifications is advantageousMobility Support qualificationITILWork EnvironmentWorking within a team onsite at the clientPhysical DemandsRemote SupportAssist w

ty and cloud. We have over 27 years of experience in infrastructure and support services, adhere to ITIL best practices and hold a breadth of knowledge across various technologies and industries.We be

erience of working with vendors and COTS products Experience in Service Management and knowledge of ITIL Experience of implementation projects. Desirable Negotiating hardware upgrade sizing and costs

0 years IT Infrastructure experience, including 3 years infra planning Know - how and experience of ITIL Process Analysis of service infrastructure requirements by working with solution and service ow

e that systems are adequately documented, and disaster recovery documentation is available Provides ITIL Service disciplines, covering Incident, Problem and Change Management Administration Ensure an

large ICT organizationDemonstrated experience of Managed ServicesDemonstrated working knowledge of ITIL processesKnowledge and experience with Cisco CCNP, Catalyst Nexus 7K, Cisco VSS, Cisco Prime) M

iguration Manager (MECM) Desirable Qualifications:Microsoft server certified.SQL Querying/Reporting.ITIL FoundationPlease Note: For this role, you may require access to sensitive financial information

alysts Key CompetenciesTechnicalSecondary School Education Certificate CCNA or equivalent(Preferred)ITIL CertificationKnowledge of IT and Communications / Network peripherals / Products Non - Technica

ty and cloud. We have over 27 years of experience in infrastructure and support services, adhere to ITIL best practices and hold a breadth of knowledge across various technologies and industries.We be

y, and cloud. We have over 27 years of experience in infrastructure and support services, adhere to ITIL best practices, and hold a breadth of knowledge across various technologies and industries.We b

plus relevant diploma or degree, NQF Level 5 / 6Qualifications PreferredPreferably certification in ITIL Service Management and Service Delivery modulesExperience Required5 7 years in a Managed Print

tion within a medium to large ICT organizationDemonstrated experience of Managed ServicesDemonstrated working knowledge of ITIL processesDemonstrated experience working with vendors and/or 3rd parties

y, and cloud. We have over 27 years of experience in infrastructure and support services, adhere to ITIL best practices, and hold a breadth of knowledge across various technologies and industries.We b

ty and cloud. We have over 27 years of experience in infrastructure and support services, adhere to ITIL best practices and hold a breadth of knowledge across various technologies and industries.We be

ty and cloud. We have over 27 years of experience in infrastructure and support services, adhere to ITIL best practices and hold a breadth of knowledge across various technologies and industries.We be

on skills Strong client focus Strong planning and organisational skills Perform well under pressure ITIL v3 Have a proactive approach Essential Security Protocols Security information monitoring solut

ubleshoot and solve basic networking issues using various tools. N+Sintrex (Monitoring) advantageousITILUp to date and relevant ITIL certification (Foundation Level)CCNA EnterpriseCCNP Enterprise an a

ty and cloud. We have over 27 years of experience in infrastructure and support services, adhere to ITIL best practices and hold a breadth of knowledge across various technologies and industries.We be

Helping to maintain accurate documentation for service desk proceduresSkills Knowledge And ExpertiseITIL Foundation v3 or v4CompTIAMCSA windows 10Microsoft Fundamentals CertificationBenefitsThis is a

oubleshoot and solve basic networking issues using various tools.N+Sintrex (Monitoring) advantageousITILUp to date and relevant ITIL certification (Foundation Level)CCNA EnterpriseCCNP Enterprise an a

mp; customer impact. Ensure incidents on platforms are dealt with according to internal Vodacom and ITIL best practices wrt major incident management, root cause analysis, service improvement plans et

complex environment (essential)2 - 3 Years Telecommunication Knowledge & Experience Is EssentialITIL Service Management Foundation is essentialAn understanding of Scaled Agile Framework (SAFE) wou

large ICT organizationDemonstrated experience of Managed ServicesDemonstrated working knowledge of ITIL processesDemonstrated experience working with vendors and/or 3rd parties#dimensiondatacareersWh

certification such as a Business Analysis course or Information Systems degree would be advantageousITIL Certification is advantageousBenefits/Perks:Casual work environment, including working from hom

ubleshoot and solve basic networking issues using various tools. N+Sintrex (Monitoring) advantageousITILUp to date and relevant ITIL certification (Foundation Level)CCNA EnterpriseCCNP Enterprise an a

u BringMatricMicrosoft Technology Associate (MTA) or Microsoft Technology Associate (MCSA) required.ITIL Foundation certification required.At least 2 years experience in a service desk/helpdesk enviro

ty and cloud. We have over 27 years of experience in infrastructure and support services, adhere to ITIL best practices and hold a breadth of knowledge across various technologies and industries.We be

xperienced with managing several partner/suppliers to support the transitioncommercially experiencedITIL practitionerformal PM qualificationsat least 10yrs in PMwill need to travel including internati

d Cloud, and Cloud Native Solutions (10 years)Strategy frameworks and best practices such as TOGAF, ITIL, ISO 27001, CobiT, Balanced Scorecard, etc. (10 Years)Cloud Certifications (AWS, Azure, GCP) [5

ellence: Implement PPPs to ensure compliance with IT best practises and Compliance with standards - ITIL, CoBit, ISO17799, 9000The Ideal Candidate For This Role Will HaveDegree/Diploma in IT or relate

in IT/Computing (or demonstrated equivalent work experience) Certifications:Up to date and relevant ITIL certification (Foundation Level)CCNA EnterpriseCCNP Enterprise and advantageCheck Point Certifi

Develop repeatable processes and/or automations to allow improved business process Background of an ITIL service desk environmentBenefitsclick here for the list of benefits.This is a remote - first hy

large ICT organizationDemonstrated experience of Managed ServicesDemonstrated working knowledge of ITIL processesDemonstrated experience working with vendors and/or 3rd partiesWhat will make you a go

perience: At least 5 yearsKnowledge of network monitoring toolsCCNA is an advantage but not requiredITILMikrotikNetscout (Fluke)Behavioural CompetenciesPassion for technology and learningStrong presen

on and expectation of the customers.Minimum RequirementsThe Service Level Manager should possess an ITIL Foundation Certificate and be moving forward to achieve the Practitioners Certificate for his o

A and CCNP enterprise qualification required Fortinet NSE4 (NSE5 NSE6 and NSE7 will be an advantage)ITILv4CCIE Enterprise or Wireless (advantageous)Required ExperienceDemonstrated work experienceDemon

A and CCNP enterprise qualification requiredFortinet NSE4 (NSE5 NSE6 and NSE7 will be an advantage) ITILv4 CCIE Enterprise or Wireless (advantageous)Required ExperienceDemonstrated work experienceDemo

nce within a similar roleAbility to manage teamsBest business practice/such as working in line with ITIL frameworksWindows 10 Administration and configurationActive directory (Administration, group po

Qualification and ExperienceRelevant IT degree or diplomaRelevant Microsoft certificationsITIL certification will be advantageousA minimum of 5 years Microsoft Exchange ExperienceA minimum of 5 years