As a CCS, your main focus will be on assisting participants in incentive programs, ensuring their questions are promptly answered and keeping them engaged and excited about participating. This role is crucial for our clients business, and youll be at the forefront of ensuring client satisfaction. So, if youre looking at an amazing opportunity to work fully remotely, apply today!
Your key job responsibilities as the Italian speaking Customer Care Specialist in Cape Town, South Africa (Remote) will include:
- Providing excellent customer service with patience and empathy.
- Responding to participant queries in their preferred language, maintaining a high level of urgency.
- Understanding client incentives thoroughly to assist with queries effectively.
- Utilizing the query system and managing multiple tasks with attention to detail.
- Building and maintaining relationships with colleagues and external partners.
- Tracking queries and adhering to client service level agreements.
- Identifying trends in queries and providing insightful information.
- Assisting with daily communication to participants via SMS and email.
- Managing databases and ensuring accurate records of rewards.
- Checking client websites for accuracy and discrepancies.
Requirements for this Italian speaking Customer Care Specialist job in Cape Town, South Africa (Remote):
- Must be fluent in Italian and English.
- Must either be a stay-at-home mom or a housewife (as part of our clients company culture).
- Previous customer care service will be highly advantageous.
- Need to be fully set up at home to work remotely (desk, laptop/computer, strong internet connection).
