Johannesburg - Gauteng
Do you thrive on enhancing IT service processes? We're in need of an ITSM Process Manager to take our IT service management to the next level. If you can blend strategic thinking with operational expertise and make every service flawless, apply now and let's perfect ITSM together!
Requirements:
- ServiceNow system administrator certification.
- ITIL Version 3 or 4.
- A minimum of 5-7 IT experience, of which at least 3 years must be in ServiceNow platform.
- To configure, test and deploy ServiceNow modules.
- To provide maintenance and 3rd level support services on all ServiceNow platform to ensure continued availability and performance of the platform.
- To troubleshoot and perform root-cause analysis related to ServiceNow platform.
- To manage technology lifecycle on all ServiceNow platform.
- To implement and maintain the governance and security model for the platform as developed by Cyber and Information Security Unit.
- To proactively monitor and report on the availability and reliability of the ServiceNow platform.
- To provide periodic reports on the health, usage, performance, lifecycle status of the platform.
- To develop, maintain and document technical standards, procedures, user guides, SOPs, instructional documents etc. relating to the ServiceNow platform according to best practice to ensure continuity.
- To collaborate and engage with internal and external stakeholders to understand the business requirements; configure workflows, forms, and reports to meet their needs.
- To remediate security vulnerabilities identified on the platform.
- To stay abreast of new development in ServiceNow.
Apply for this Job
