Job brief
We are looking for a qualified Sales Administrator to join our sales team and help us achieve our goals. You will serve as a point of contact for customers with queries about products, orders and deliveries and provide support for sales representatives.
Our ideal candidate is a self-starter, goal-oriented and has a deep knowledge of customer service best practices. If you have exceptional organizational skills and draw energy from being part of a team, we would like to meet you.
Ultimately, you should be able to contribute to high quality customer service and achieve sales targets.
Non-Negotiable
- Minimum of 2-3 years previous sales and customer service experience.
- Must have reliable transport
- Must have flexible schedule when needed (able to work late now and then during deadline periods)
- Must be punctual always
- Must be a self-starter
- Must have a sense of urgency
Responsibilities
- Process orders via email or phone
- Check data accuracy in orders and invoices
- Contact clients to obtain missing information or answer queries
- Liaise with all relevant departments to ensure timely fitments and deliveries
- Maintain and update sales and customer records
- Develop monthly sales reports
- Communicate important feedback from customers internally
- Ensure sales targets are met and report any deviations
- Stay up to date with new products and features
Requirements and skills
- Proven work experience as a Sales administrator or Sales support agent
- Hands on experience with CRM software and MS Office (MS Excel in particular)
- Understanding of sales performance metrics
- Excellent organizational and multitasking skills
- A team player with high level of dedication
- Ability to work under strict deadlines
- Certification in Marketing, Sales or relevant field is a plus
