- Click Apply to Fill out the Application Form
- Send your CV to cv@siyaya.co.za with Subject Line: "2nd Line Field Support (Woodmead, JHB)"
Requirements:
- Own reliable vehicle and valid driver's license
- Minimum 5 years proven experience
- Previous experience of providing IT Support at a 2nd Line level in a commercial environment
- Excellent communication and interpersonal skills
- Formal IT qualification, ideally MCSE / MCSA (Azure / MS365 / Server) or multiple MCPs massively advantageous, A+, N+
- Delivery of high-quality remote support on a range of technical incidents and problems across the IT client base
- Responding appropriately to, and effectively resolving, customer incidents, queries, or complaints.
- Respond to, handle incidents, and escalate problems on the variety of platforms and supported networks from logon to the resolution.
- Perform administrative tasks user and server related.
- Help support, train, and mentor other team members.
- You will have a hands on problem solving approach, solving problems within strict SLA timeframes.
- Take ownership of incidents assigned to you and manage them through to resolution.
- Ensuring SLAs are met; time to respond, time to resolve and first time-fix.
- Application troubleshooting
- Microsoft Office 365
- Active Directory
- Microsoft Exchange
- Windows Server
- Server Virtualization (Hyper-V / VMWare)
- Local Area Networking
- Routing / switching equipment including, but not limited to, Cisco, Dell, HP switches, routers, and firewalls.
- Process-focused.
- Excellent technical ability in one or more key team areas
- Very good technical understanding of current leading technologies, suppliers, and industry terminology
- Able to prioritize under pressure and work to deadlines.
- Excellent Decision making, judgement, planning and organization skills.
- Flexible, calm, and approachable, can do attitude.
- Solid customer relations skills to understand client/client representatives concerns and requirements.
- Ability to work well within team, supporting other team members.
- Click Apply to Fill out the Application Form
- Send your CV to cv@siyaya.co.za with Subject Line: "2nd Line Field Support (Woodmead, JHB)"
