Duties And Responsibilities
- Provide administrative functions such as:
- Getting supplier pricing and drafting quotations
- Building quotes and proposals
- Building customer reports according to FCIO needs
- Helping get feasibility from 3rd party connectivity providers
- Receiving reception phone calls (ad hoc function)
- Helping the presales team when and where needed
- Vetting and governance of all major contracts from clients (Quality assurance)
- Accurate calculations of revenue for employees and clients on a broad spectrum
- Extensive knowledge of Microsoft Office and Outlook to create presentations, spreadsheets, databases and organize meetings
- Professional telephonic and physical interaction skills to deal with staff and clients daily
- Assisting with system errors for in house tools and improving process/workflow
- Intense knowledge of cloud and physical networks and connectivity
- Focused on bringing together employees, products, clients, and other resources for the company
- Providing Sales Consultant support ensuring compliance with the sales process
- Quality assurance processes to verify legitimacy of client contracts, vendor/partner contracts and internal supporting documents
- Verifying and maintaining data integrity using various internal CRM tools
- Detailed reports (excel) provided to management regarding CRM data, queues, Sales figures, product line items, billable line items
- Co-ordinate the communication process between client managers, BU Managers, suppliers, clients, and other stakeholders where applicable
- Work closely with the IPM (Installation Project Manager) / Project Coordinator once a sales opportunity is won to ensure all work orders are created and properly assigned
- General administration support and data capturing
- Assisting with Administrative duties associated to Bid Submissions
- Assisting with the organization of the planned marketing and sales events for the year
- Matric
- Bachelors Degree or equivalent certification (advantage)
- Technical certifications such as CompTIA A+ and N+ (advantage)
- Minimum of 1 3 years experience in the same or similar role
- Computer literate (Excel, Word, PowerPoint, Outlook)
- Organized, detail-oriented, reliable, punctual, able to multitask, prioritize, and meet deadlines as needed
- Speak, read and write English
- High levels of trust and integrity and able to work with confidential information
- Ability to work under pressure with tact and diplomacy
- Good interpersonal skills
- Team player
- A professional appearance and approach
- Confident and proactive
- Knowledge of IT/Telecommunications environment ( advantageous )
- Interest in IT (advantage)
