We are looking for a talented WORKSHOP TECHNICIAN LEVEL II to join our team specializing in SERVICE for our DISTRIBUTION BUSINESS SEGMENT in CAPE TOWN, WESTERN CAPE, SOUTH AFRICA.
In this role, the candidate will make an impact in the following ways:
- Diagnostics Application - Translates customer complaints to develop troubleshooting plan; troubleshoots issue following guided work flows, procedures, specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failed components to enable a successful repair; validates repair by duplicating complaint to ensure it has been resolved; documents results of troubleshooting in business systems to communicate what has been done for payment and historical tracking.
- Electronic Service Tool Application - Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue; interprets electronic tool results or recommendations to determine next steps for service resolution.
- Product Repair and Maintenance - Repairs and maintains mechanical/electrical products following guidelines, using required tools within standard repair time to ensure a quality repair; disassembles and assembles engines or power generators following guidelines, using required tools to ensure a clean and organized environment; inspects and replaces parts and components following re-use guidelines to minimize customers cost of ownership; performs progressive damage check following guidelines to restore to pre-failure condition.
- Electrical Knowledge - Demonstrates knowledge of Cummins and industry standards on working with low and/or high voltage by complying with all safe work procedures including Personal Protective Equipment to create a safe work environment; applies basic electrical theories and electronics components knowledge using appropriate tools and procedures to diagnose and repair products safely and efficiently.
- Mechanical Knowledge - Demonstrates knowledge of Cummins and industry standards by complying with all safe work procedures including Personal Protective Equipment to create a safe work environment; applies mechanical principles and theories using appropriate tools and procedures to diagnose and repair products safely and efficiently.
- Technical Escalation - Obtains product technical issue information and utilizes available resources including data management tools; elevates issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts; captures all troubleshooting steps in the appropriate database in order to ensure seamless transitions and accurate response to ticket resolution in a timely manner.
To be successful in this role the candidate will need the following:
- Must have technical knowledge of engines mechanical theory N2, experience of working of tools will be an advantage. Apprentice Trained Workshop Engine Technician willing to perform Field Service duties on an ad hoc basis.
- Basic level knowledge of and/or experience with engine products
- Must have driver license Code 08
- Knowledge of maintenance procedures and Working history
Primary Location South Africa-Western Cape-Cape Town-South Africa, Cape Town, Cummins Distributor
Job Type Shop
Recruitment Job Type Technician
Job Posting Feb 20, 2024, 11:51:34 AM
Unposting Date Ongoing
Organization Distribution Business
Role Category Onsite
Relocation Package Ineligible
Req ID: 240001HV
