Posted on: 24 February 2024
ID 903654

Customer Experience Specialist

We are looking for a results focused people-person to provide consultancy, implement solutions and provide training on our ground-breaking software application.

In this role, your primary responsibilities will include:
  • Delivering online/onsite training on our software to both new and existing clients
  • Managing, maintaining, and building existing client relationships
  • Lead point of contact for all customer account management matters
  • Providing solutions to new and existing clients
  • Analysing clients systems and their usage of our solutions with a view to suggesting and implementing improvements
  • Providing support on our solutions, including responding to customer queries in a timely and effective manner, via phone, email, or ticket system
  • Enhancing the clients overall experience
  • Assist with new system implementations and configurations
  • Onboarding project management
  • Design and update system documentation
Requirements

Skills and experience needed?
  • Higher Education (Degree, Diploma or Tertiary IT Course)
  • Minimum 3-years training and consultancy experience (ideally in travel technology or travel company)
  • A good working knowledge of the Microsoft Office suite
  • Excellent communication and customer service skills
  • Excellent verbal and written communication skills
  • Strong analytical and problem-solving skills
  • Excellent time management skills
  • Ability to work independently and in a team environment
  • Detail-oriented and highly organized
  • A willingness to learn, troubleshoot and design solutions
  • Ability to Travel
Beneficial skills:
  • Tour or Tourism and hospitality experience
  • Knowledge and experience in accounting a distinct advantage (Bank Reconciliations, Foreign Exchange Variations, Balancing, Month-end Processes, etc.)
Kindly consider your application unsuccessful should you not be contacted within 7 working days

Occupation:
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