Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.
Job Description
This role will form part of the Mass Foundation Cluster which is one of the largest customer-facing business segments in Old Mutual. Our vision is to be our customers' most trusted financial partner, passionate about helping them achieve their lifetime goals. Our mission is to enable positive futures for our customers, by bridging the gap between their resources and their financial services needs. Our primary goal is to facilitate access to financial solutions for our customers and to keep pace with their changing needs. Our target market is the low and emerging-middle income segment.
This role provides response to administrative requirements in accordance with SLA parameters in a processing environment, under supervision. The incumbent is individually accountable for achieving results through their own efforts with support, coaching and direct supervision.
- Follows standardised processes and provides administrative support in line with normal business functioning.
- Delivers on daily production standards and adheres to service and quality standards.
- Provides an indirect service to customers and intermediaries.
- Responds to immediate requirements within procedure.
- Uses standard administrative techniques to coordinate own work.
- Product and process knowledge in different areas may differ but basic skills remain the same.
- Technical knowledge is limited to some products and or processes.
- Matric
- Excellent communication skills (verbal and written)
- Interpersonal and time management skills
- Good knowledge of MS packages (Especially MS Word, MS Excel and Outlook)
- Experience of 1 to 2 years is an added advantage
- Advanced skills in Microsoft Excel
- Knowledge and experience with Financial Service Provider (FSP) maintenance
- Knowledge and experience in premium collection processes
Accountability, Communication, Computer Literacy, Critical Thinking, Excellent organizational, planning and prioritizing skills
Education
Matriculation Certificate (Matric) (Required)
Closing Date
21 August 2024
The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.
Old Mutual Limited is pro-vaccination and encourages its workforce to be fully vaccinated against Covid-19.
All prospective employees are required to disclose their vaccination status as part of the recruitment process.
Please refer to the Old Mutuals Covid-19 vaccination policy for further detail. Kindly note that Old Mutual reserves the right to reinstate the requirement to vaccinate at any point if it is of the view that it is imperative to do so.
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