Posted on: 13 October 2024
ID 925511

Agent: Client Care

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We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:
  • To see what this job is about and complete a short assessment, please cli ck here !
  • Once you have completed the above finalize your application by clicking apply below
Purpose Statement

  • To provide administrative service and support to Capitec Banks clients; utilizing product knowledge to attend to enquiries and complaints relating to account information and card transactions.
  • To provide support to all clients making use of Capitec Banks Internet Banking and Mobile Banking services.
Experience

Minimum:
  • 1 - 2 years inbound contact centre
  • Customer service experience
Qualifications (Minimum)
  • Grade 12 National Certificate / Vocational
Qualifications (Ideal Or Preferred)
  • n/a
Knowledge

Minimum
  • Call centre processes and procedures
  • Customer care and service protocol
Skills
  • Communications Skills
  • Problem solving skills
  • Telephonic / Call skills
  • Attention to Detail
Conditions of Employment

  • Clear criminal and credit record
  • Willing to work regular shifts or weekends or rotational standbys
Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.

Occupation:
Finance jobs


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