Provide application support for all applications within the group. This includes providing user access, user support, managing and or resolving the application issues that arise across a business with the agreed SLAs.
Key Responsibilities
- Possessing knowledge of operating systems, devices, applications, and software
- Ensuring effective front-end and back-end functionality of applications.
- Keep all call tickets updated as work progresses each day
- Resolve calls logged by users for queries, errors and other problems experienced on the system.
- Report trending issues to Application lead.
- Establishing the root causes of application errors and escalating serious concerns to the Senior Engineer/Application Support Lead.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Relevant Tertiary Information Technology or related qualification.
- 5+ years experience in Application Support.
- Proven experience in Application Support, SQL, XML, Azure, IIS, SLA's.
- Knowledge and experience of Microsoft SQL Server.
- Knowledge and experience of Crystal Reports.
- Knowledge and experience of Sage X3.
- Experience in software testing.
- Working knowledge of different operating systems and Internet technologies.
- Experience of working on projects within the Software Development Life Cycle.
- Incident management system knowledge.
- Change management experience.
- Exposure to vendor engagement.
- Excellent communication skills.
- Experience in cloud solutions.
- Absolute commitment to ensuring an exceptional level of customers experience.
- Positive, collegiate approach with a can do-will do' attitude and a desire to take responsibility for delivery.
- Strong analytical, problem-solving, and decision-making skill.
- IT
- SQL
- Cloud solution
