Associate - Transfer Agency
Apex Funds Holding, South Africa (Apex or the Company)
Role Location: Johannesburg, South Africa
Department: Fund Administration (Transfer Agency)
Employment Type: Permanent, Full Time
The Role & Key Responsibilities
The purpose of this position is to take responsibility for a portfolio of client entities and provide support to the team and team managers of the Company by being proactive in their approach to ensure that they uphold the policies and procedures of the Company as a whole. The Associate should be prepared to develop a sound understanding of all applicable laws, regulations and rules associated with the Guernsey teams business activities. You are required to be a strong team player with a commitment to deliver outstanding client service.
- Understand and interpret the Funds documentation and the relevant legal framework, regulations and anti-money laundering regulations.
- Follow Company procedures at all times.
- Assist in controlling and co-ordinating workloads in the section.
- Assist with the day-to-day work and training of Administrators in Centres of Excellence.
- Assist with overseeing quality and control and meeting time deadlines.
- Ensure work is undertaken in accordance with the companys procedures & check lists and meets deadlines.
- Assist in ensuring all outgoing correspondence, calculations and presentation of work is of the highest standard.
- Liaise confidently and knowledgably with clients.
- Assist with the smooth running of the Investment, and Call and Distribution process.
- Liaise with key personnel in client groups to ensure that all operational issues are communicated effectively.
- Assist with ensuring all client requests are responded to effectively.
- Communicate any client related issues of concern to the sections Line Manager.
- Attend and participate actively in regular team meetings.
- Make positive suggestions as to how effective changes can be made to improve the procession of workflow.
- Assist with maintaining on-going review and updating of procedures for the Company.
- To manage workloads effectively and efficiently.
- Ensure the compliance monitoring of the Funds are adhered to by all of the team.
- Undertake general administration tasks for the teams client base
- Ensure various registers for the teams clients are maintained
- Proactive approach to problem solving.
- A confident manner and the ability to communicate with clients effectively.
- A flexible approach to work and good time management skills.
- A strong team player with a commitment to deliver outstanding client service.
- An ability to work on own initiative and demonstrate leadership and supervisory. skills towards less experienced staff.
- An ability to work under pressure.
- Strong IT skills.
- Target Vocational Qualifications ICSA, IDFA, AAT, CAT or similar.
