Duties & Responsibilities
- Craft a variety of coffee, tea, and specialty drinks according to customer preferences and company recipes.
- Ensure consistency in taste and presentation of all beverages.
- Experiment with new recipes and seasonal drinks to enhance the menu.
- Greet customers warmly and create a friendly, welcoming atmosphere.
- Take accurate orders and provide information about the menu, including ingredients and potential allergens.
- Offer personalized recommendations based on customer preferences and feedback.
- Process payments efficiently, including cash, credit card, and mobile transactions.
- Handle customer inquiries and resolve any issues related to orders or payments.
- Maintain accurate cash register balances and report discrepancies to management.
- Regularly clean and sanitize the work area, including counters, machines, and seating areas.
- Follow health and safety guidelines to ensure a hygienic environment.
- Dispose of waste properly and manage recycling efforts.
- Monitor inventory levels and restock supplies as needed.
- Ensure all ingredients are fresh and stored correctly.
- Place orders for new stock and manage deliveries.
- Perform routine checks and maintenance on brewing equipment to ensure optimal performance.
- Troubleshoot and report any equipment issues to management.
- Keep equipment clean and in good working order.
- Prepare and serve food items such as sandwiches, pastries, and cookies.
- Ensure food items are fresh and presented attractively.
- Follow food safety guidelines and manage food storage.
- Adhere to all health and safety regulations, including proper food handling and sanitation practices.
- Stay updated on company policies and procedures.
- Participate in regular training sessions to maintain high standards of service.
Skills and Competencies
- Have good communication skills
- Must be able to use simple arithmetic, follow directions, remember orders, read, and write
- Must be able to work as part of a team or independently
- Must have the stamina to work 45-50 hours per week.
- Previous experience as a barista or in a similar role.
- Excellent customer service skills.
- Ability to work in a fast-paced environment.
- Strong attention to detail and organizational skills.
- Knowledge of coffee brewing techniques and equipment maintenance.
Qualifications
- National Senior Certificate
- Must have 3-5 years experinace in similar role
