ATM Manager - Cash Solutions SA

Remuneration and benefits will be commensurate with the seniority of the role and in compliance with company remuneration policy and practice.

Job Introduction

G4S Cash Solutions has a vacancies for a Regional ATM Manager based in Centurion, reporting to Head of ATM Solutions. The ATM Manager is responsible for the efficient and timorous management of the ATM Operations in line with company policies and procedures.

The successful incumbent is a self-starter with a proven track record in maintaining company policy, adopting best practices, and is able to exercise sound judgement in the pursuit of the achievement of the goals of the organisation, and understanding the role which support plays within a successful business unit. The incumbent will be expected to be results driven and to live the values of the organisation.

Role Responsibility

The purpose of the role is to manage, implement and track ATM infrastructure and operations within assigned region, with relation to information- and operations technology strategy for the organization. Manage internal and external relationships with suppliers, industry organisations and regulatory bodies.

Key Performance Areas

Assist in development of and manage implementation of ATM Infrastructure strategy, policy and delivery for the South African region

• Provide input and support the ATM Infrastructure strategy for the country ensuring that the strategy is aligned to the Organizations strategic intent
• Understand and implement the ATM Infrastructure Policy and ensure that policy is aligned to Country, Regional and Group IT and Cash Processing strategy
• Identify and report key business challenges and identify and deploy ATM infrastructure interventions where appropriate
• Manage the ATM Infrastructure Compliance of the Region

Manage the development and maintenance of ATM operational infrastructure within the region

• Manage the implementation of physical infrastructure to support operations
• Monitor running status to feedback and report into Development
• Manage intervention and assistance with national infrastructure needs
• Collaborate with the activities of national Cash Centers, CIT and ATM infrastructure teams to ensure the achievement of strategic goals and targets
• Implement processes to identify solutions for non-performing devices
• Assist in formulating better control measures to manage cash holdings in the Cash Centre space

Effective management of ATM operations in the region

Customer Focus

• Undertake regular and consistent customer visit and assess performance
• Monitor customer service levels
• Liaise with and participate in client engagements ensuring proper briefing and upholding company policies and strategies
• Maintain and develop relationships with internal and external stakeholders and other technology role players

Quality Of Service

• Assist in streamlining of business processes to minimize waste and duplication and enhanced efficiencies

Shared Best Practice

• Specific examples of implementation of BP from other regions

Strategic Goal Setting

• Identify short and long term priorities within region

Engage with end product users and training stakeholders to drive implementation

• Provide support, coaching (train) and mentoring continuously to ensure that implementation objectives are met
• Provide input towards the strategic allocation of resources to ensure operational demands are met
• Contribute towards proper succession planning through skills transfer, in order to meet ongoing and anticipated business requirements

The Ideal Candidate

Minimum qualification & experience

• Relevant tertiary qualification
• 5 - 7 Years relevant experience (at least 3 years in operational implementation and/or ATM environment).
• Experience in Banking and Cash Processing industry and knowledge of related technology
• Experience with ATM technology and applications
• Excellent Interpersonal skills
• Ability to train and support new process implementation
• Effective leadership skills.

Knowledge, Skills And Attributes

• Knowledge of all the relevant related legislative Acts, including, but not limited to BCEA, EEA, LRA, SDA, and Banks Act.
• Knowledge of ATM design, technology, operations and implementation processes
• Knowledge of change management and processes
• Knowledge of operational risks involved in the Cash Processing and CIT industries
• Technology savvy
• ATM operations
• Ability to implement and support a change process
• Conflict resolution
• Communication skills (verbal and written)
• Persuasiveness
• Working with complexity
• Awareness of the market environment
• Managing professionally
• Driving change
• Goal setting