Responsibilities:
Strategy:
Collaborate with the CEO and Exco team to develop, execute, and oversee operational strategies that support the organisations mission, goals, and long-term sustainability.
Create the annual strategic plan within the company's network and manage ad-hoc activities around it, modifying the plan as needed.
Regularly communicate relevant information to the CEO acquired through contact with key stakeholders, regional coordinators, and other staff reporting to the COO. This includes formal monthly feedback sessions to the CEO.
Attend all events to maintain relationships with key stakeholders such as doctors, medical teams, the Department of Health, and medical heads to ensure alignment with hospitals, identify patient care opportunities, support fundraising and promote media opportunities.
Represent the company as its ambassador at all events being the key point of contact between all stakeholders i.e. donors, hospital, CEO, PR, Media and Regional Coordinators.
Identify and mitigate potential risks to create solutions for the organisations operations, reputation, and compliance. Maintain relevant MOUs with provinces and the Department of Health.
Raise any red flags regarding hospitals, medical staff, or employees with the CEO promptly.
Identify and document all unique characteristics and sensitivities surrounding each hospital.
Stay informed about emerging trends, best practices, and technological advancements in the companys aligned sector to drive innovation.
Promote team cohesion and provide leadership and mentorship.
Stay abreast of and fulfil donor commitments as best as possible.
Deploy systems and technology that will improve quality and efficient delivery.
Project Management:
Manage projects and ad-hoc activities within Operations to achieve the goals of the company.
Communicate the project plan to the relevant Regional Coordinator, Support Group Programme Manager and Allied Services partners.
Manage and track surgeries from all initiatives.
Arrange travel for the team attending events, and coordinate with the marketing team regarding media day with hospitals.
Manage and coordinate private nursing companies when needed and source contract-based anaesthetists who assist with weekly slates.
Seek new opportunities in hospital networks throughout South Africa to better support patients in a changing and dynamic landscape.
Collaborate with Regional Coordinators, Psychologists, and Support Groups through the Programme Manager to arrange and manage all ad-hoc national training, conferences, and workshops for medical staff.
Develop and implement key performance indicators to achieve organisational goals.
Team Management:
Lead the team in a manner that empowers them to deliver on goals, providing high levels of service and support.
Provide leadership that ensures the company's objectives are achieved efficiently and effectively through coaching, inspiration, motivation, and goal development.
Monitor and review performance, driving accountability for achieving results, meeting standards of excellence, and delivering on improvement goals. Take decisive action in cases of poor performance through regular feedback and coaching.
Compile KPIs for Regional Coordinators and all other employees reporting to the COO, conducting twice-annual performance reviews to be submitted to the CEO.
Address performance issues appropriately and promptly.
Use the reward and recognition policy to acknowledge and reward good job performance.
Ensure Regional Coordinators support and respond promptly to queries from the team.
Financial Administration:
Create and manage a budget for each project and other ad-hoc activities/projects.
Monitor and report to the CEO on the actual costs versus budgeted amounts for each project.
Provide the total cost schedule of all initiatives to the CEO for the board.
Administration:
Collect information and statistics from the Regional Coordinators for reporting.
Submit reports to the CEO following events and slates for donors and other initiatives.
Maintain accurate and clear documentation for operational processes and procedures.
Develop Standard Operating Procedures for events and slates.
Ensure all data collected by the departments adhere to the requirements of the POPI Act.
Requirements
- Degree/Diploma in Project/Operations Management
- Previous operations experience in a cross-cultural context, preferably NGO and health care.
- Excellent interpersonal skills, an ability to communicate at all levels & handle stakeholder relationships (verbal, written, facilitation).
- Numeracy skills, an ability to manage budgets and produce financial reports.
- Organisational skills, an ability to plan and organise.
- Research skills and an ability to structure, organise & analyse information and processes in a logical & meaningful way (numeric /non-numeric).
- Ability to take initiative and develop creative resolutions to challenges.
- Ability to understand and relate to basic medical terms.
- Minimum of 5 years' management experience.
- Preferably events and project management experience.
- Competent, self-motivated, honest, integrity.
- Communication internal and external; clearly conveying information and ideas; ensuring understanding. Comprehending communication from others. Effective verbal and written communication ability.
- Initiative - Making active attempts to influence events to achieve goals; self-starting rather than accepting passively; taking action to achieve goals beyond what is required; being proactive.
- Flexibility: Ability to adapt to changing circumstances where required.
- Attention to detail: Ensuring that work is completed with great care and that every detail is taken care of timeously.
- Ability to work under pressure, multi-task, prioritise workload and meet deadlines.
- Assertive, diplomatic personality.
- Innovative thinker and problem solver.
- Team player.
- Carry out any other duties or special assignments as assigned by the CEO.
- Excellent computer skills (Microsoft Word and Excel).
- Travel: Ability to travel domestically.
Company contributes 50% of medical aid, and there is a group life plan.
