- Assist the Chief Steward in managing the housekeeping and food and beverage departments
- Ensure all areas of the ship are kept clean and organized according to company standards
- Monitor and maintain inventory levels of cleaning supplies, linens, and other necessary items
- Train, supervise, and schedule housekeeping and food and beverage staff
- Oversee the execution of guest requests and ensure timely and satisfactory resolution
- Conduct regular inspections to ensure cleanliness and safety standards are met
- Collaborate with other departments to ensure smooth operations and guest satisfaction
- Handle and resolve any guest complaints or issues in a professional and timely manner
- Maintain and update records of inventory, expenses, and staff performance
- Adhere to all safety and sanitation regulations and company policies
- Assist in performance evaluations and provide feedback and coaching to team members
- Assist with budget planning and cost control measures to optimize departmental expenses
- High school diploma or equivalent, degree in hospitality or related field is a plus
- Previous experience in a similar role, preferably in the hospitality industry or on a cruise ship
- Strong leadership and communication skills
- Excellent organizational and time-management abilities
- Ability to work well under pressure and handle multiple tasks simultaneously
- Knowledge of safety and sanitation regulations
- Proficient in English, additional languages are a plus
- Flexibility to work long hours and weekends as needed
- Must be able to pass a background check and obtain necessary certifications
