Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Communication, Problem Solving, Investments, Customer Service, Customer Support
Job description
About 10X:
10X is revolutionizing the South African investment scene with our straightforward, direct, low-cost investment solutions. Our goal is to significantly improve the long-term financial well-being of our clients through an index-tracking strategy, which we believe outperforms traditional actively managed portfolios at a fraction of their cost. With an ambitious target to manage over R100bn in the next five years, we're on a mission to build a client-centric, technology-driven firm. We're in search of passionate, smart, and autonomous individuals eager to make a substantial impact. If you're up for a significant challenge and keen to make a positive difference in the financial futures of people, 10X wants you.
The Opportunity:
Dive into the investment sector with the role of Investment Client Experience Administrator. This position is an excellent entry point into the asset management industry, offering a comprehensive understanding of how our business operates. Reporting to the User Engagement Lead, Lindelwa Skenjana, you will play a crucial role in delivering exceptional service and resolutions to our clients' inquiries, concerns, and requests regarding the 10X product and service suite.
Your Role:
- Client Interaction and Experience Management:
- Professionally manage client interactions across multiple channels, ensuring issues are resolved promptly and thoroughly.
- Educate clients to minimize repeat inquiries, maintaining a commitment to "first-call resolution."
- Handle complaints, provide suitable solutions, and conduct follow-ups to guarantee resolution.
- Process and Administration Management:
- Offer high-quality service in various areas, including account inquiries, payments, and claims, while balancing company policies with client satisfaction.
- Identify and implement process improvements to positively impact the client experience.
- Use IT systems effectively for accurate client solutions and documentation.
- Continuous Improvement and Quality Assurance:
- Follow Quality Assurance guidelines in client interactions to enhance first-call resolution.
- Achieve productivity targets in line with 10X objectives and key results.
- Teamwork:
- Support colleagues and contribute to a cohesive team environment.
- Participate in knowledge sharing and skills development.
- Grade 12 certificate.
- Bachelors degree, with a preference for investment-related fields.
- Passionate about achieving excellence and maintaining high standards.
- Exceptional communication skills, both verbal and written.
- Creative thinker with the ability to generate new ideas.
- High levels of responsibility, self-discipline, reliability, and integrity.
- Organized, motivated, and capable of managing time effectively.
- Resilient under pressure.
If you're dedicated to excellence and want to make a tangible difference in people's financial well-being, we'd love to hear from you. At 10X, you'll have the opportunity to contribute to transforming the investment industry. Apply now for the role of Investment Client Experience Administrator and start your journey with us.
