Agent: Collections (JHB)

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We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:

• To see what this job is about and complete a short assessment, please cli ck here !
• Once you have completed the above finalize your application by clicking apply below

Purpose Statement

• To call defaulting Capitec Bank clients and negotiate repayment of loans; maximising client retention and minimizing bad debt.

Experience

Min:

• 1 2 years collections experience
• Call centre experience

Ideal:

• 1 - 2 years collections experience in a Collections Call centre
• 1 - 2 years experience on Predictive Dialler, Tallyman Collections system and Avaya soft
• In a role using an African Language

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational

Qualifications (Ideal Or Preferred)

Knowledge

Min:

• Call centre processes and procedures
• Customer care and service protocol

Ideal:

• Predictive Dialler, Tallyman Collections system and Avaya softphone knowledge

Skills

• Communications Skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)
• Telephonic / Call skills
• Attention to Detail
• Negotiation skills

Conditions of Employment

• Clear criminal and credit record

Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.