OMF Collections Team Leader

Your time is now to be your exceptional best at Old Mutual!

Job Description

This role manages a technical processes team which includes efficient and effective administration as well as coaching and development of all staff in order to maximise productivity. The incumbent is individually accountable for achieving results through others, over periods of 1 day to 3 months.

Manages daily operational (client service and or administrative) delivery within specific functional area.

Delivers, maintains and enhances service / work standards and work quality via a team of clerical staff, within a given process/es.

Manages an operational budget, employee well-being and morale and other people processes (such as Recruitment, Performance Management and Talent Management).

Accountable for technical decision making of a function as well as management of work volumes / flow.

Establishes and maintains client / customer relationships.

Could take accountability for the implementation of a strand of an operational project.

Extensive experience in day to day management.

Manages between 5 and 20 clerical/Call Centre staff (could include some specialist staff)

Able to plan and execute strategies to achieve your target through others

The successful candidate will be required to work some Saturdays and public Holidays

MINIMUM REQUIREMENTS:

1+ years Collections Call Centre managements experience

National Certificate

Computer literacy - Excel proficient

5+ years experience working in a collections environment

Good understanding of Debi Check Functionality

Skills

Education

Closing Date

30 March 2023

Old Mutual Limited is pro-vaccination and encourages its workforce to be fully vaccinated against Covid-19.

All prospective employees are required to disclose their vaccination status as part of the recruitment process.

Please refer to the Old Mutuals Covid-19 vaccination policy for further detail. Kindly note that Old Mutual reserves the right to reinstate the requirement to vaccinate at any point if it is of the view that it is imperative to do so.