Posted on: 21 September 2024
ID 924066

Contract Manager - Hospitality

ROLE PURPOSE

To implement and manage a cleaning solution for Clients in accordance with the SLA.

MAIN OUTPUTS
  • Responsible for driving cleaning and hygiene for the Client.
  • Ensure delivery of efficient service as outlined in the Service Level Agreement (SLA).
  • Implementation of an effective HSE, Quality & Risk Management system in conjunction with the Operations Manager, and in accordance to Client needs.
  • Conduct daily audits on services rendered and ensure that prescribed work quality and standards are sustained.
  • Assist in the management of projects and provide technical support, where applicable.
  • Identify gaps and deficiencies in services, advise and effect solutions as part of Continuous Improvement on services rendered.
  • Explore and recommend innovative methods, based on best practices, in order to bring about cost-effective solutions.
  • Provide monthly reports and feedback on continued compliance to the SLA.
  • Building strategic relationships both internally and externally.
  • Manage staff performance & facilitate improvement through regularly monitoring performance & providing required coaching, support & feedback.
  • Manage performance & conflicts within subordinate employees & effect corrective actions, in line with company policies/procedure.
  • Ensure adequate staff placement i.e. prepare suitable shift-roster and manage/approve applicable leave for subordinate employees.
  • Responsible for training, coaching, mentoring & development of subordinate employees.
  • Implement cleaner work schedules and evaluate and manage performance.
Qualifications And Skills

The Applicant Must Meet The Following Requirements:
  • NQF Level 6: Diploma Property Management, Project Management, Operations Management or related formal qualification.
  • Matric (Senior Certificate).
  • Valid SA Drivers License.
  • 3 years relevant experience in Facilities Management, CRM, Property Management & Financial Management.
  • Facilities Management, CRM, Property Management.
  • MS Word, MS Excel, MS Powerpoint, MS Project & MS Outlook (Intermediate skill level), PRP.
  • Knowledge of OHS Act, ISO 9001 Quality Management.
FUNDAMENTAL COMPETENCIES
  • Initiative/Proactivity.
  • Deadline Driven & Highly Motivated.
  • Stress Tolerant.
  • Excellent Written Communication.
  • Solid Supervisory Skills.
  • Subordinates Capacity Building.
  • Customer Focus.
  • Negotiation Skills.
  • Analytical Skills.
  • Planning/Scheduling/Objective Setting.
  • Teamwork & Partnering.
  • Relationship Building.
  • Interactive Reasoning.
  • Excellent Oral Communication.
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