Reference Number MMH250224-2
Job Title Registered Counsellor / Social Worker: Employee Assistance Programme Case Manager
Position Type Permanent
Role Family Medical
Cluster Momentum Health
Remote Opportunity None of the time
Location - Country South Africa
Location - Province Gauteng
Location - Town / City Meersig, Centurion
Introduction
Momentum Health, an entity of Momentum Group, delivers sustainable, integrated health and wellness solutions that meet the needs of clients in the different segments and maximise lifetime client value. We build and maintain a culture of innovation and create value through unique insights of how to achieve specific outcomes by using a defined set of health capabilities.
Disclaimer As an applicant, please verify the legitimacy of this job advert on our company career page.
Role Purpose
The Case Manager is responsible for ensuring the efficient delivery of management services, including managerial consultations, session allocations and adherence to service level agreements. The role also involves conducting intake assessments, overseeing high-risk cases and performing safety risk assessments.
Requirements
- A National Senior certificate is essential
- Qualified Registered Counsellor (highly advantageous), Social Worker or Psychologist
- Must be registered with the appropriate regulatory body
- Postgraduate qualification would be an advantage for Social Work (Honours/Masters)
- Three years working experience in an Employee Assistance Programme (EAP) environment is essential
- One to three years managerial consultancy experience is essential
- It is essential to have knowledge of relevant legislation and prescripts governing employee wellness services
- Experience in private healthcare, multidisciplinary teamwork, digital technology and team management would be an advantage
- Conduct managerial assessments when managers formally refer an employee.
- Develop and review case management plans for EAP clients and provide case management for all mandatory/formal referrals.
- Provide expert consultation, feedback, guidance and support to the client organization's human resource representatives, supervisors and managers regarding EAP clients.
- Provide managers with tools and advice in dealing with the challenges in their role as manager, supervisor or HR.
- Maintaining case records, follow-up and communication with the Clinical Team.
- To communicate and interact directly with EAP clients and providers.
- Keep accurate client tracking records for each client case managed, including appointments, phone calls, referrals, action plans/revisions and any other significant information affecting the tracking of the client.
- Cost-effective management of the referral services provided to EAP clients.
- Compile feedback reports to referring managers.
- Assessing members for risk and creating safety plans.
- Participating in clinical reviews and collaborating with supervisor for treatment plans for high-risk cases.
- Provide telephonic/virtual counselling on all managerial referrals.
- Ability to maintain composure under pressure and deliver on deadlines, while remaining client centric at all times
- Agile and flexible around challenges, whilst maintaining effective communication with all relevant stakeholders throughout
- Ability to be resourceful and innovative through collaboration, creativity and drive
- Self-management and results-driven behaviour with diligence and high levels of accuracy
- Ability to engage at strategic levels in relation to service positioning and outcome discussions
- Report writing and strong administration skills
- Proficient in applicable computer applications
