Credit Controller

Role Objectives

Provide an efficient credit control service within the prescribed period and within the set standards

required by the company thus contributing to the productivity of the branch

Enhance the image of the company through the continuous delivery of efficient and effective

customer service

Key Responsibilities

Technical expertise: To reconcile and allocate all premiums received from intermediaries/brokers

within the prescribed period. Follow up with brokers/intermediaries with constant communication

through internal broker consultants/broker consultants.

Customer service: Maintain a high level of service to customers (internal and external) according to

service level agreements and within the service standards as set by the company

Service to brokers: Over and above normal credit control duties such as advice, referrals and other

assistance

Effective and timeous communication: Communicate in a professional manner with internal and

external parties and respond to queries within 24 hours

Credit Control and reconciliation: 90% of premiums to be collected and cleared within the prescribed

period (45 days) and the balance within the next six weeks

Unpaid debit orders: Notify brokers within 24 hours and follow up every week. To be cleared via

receipt/underwriting entry or resubmitted for collection during the following month. Exceptional

cases to be referred to management

Collective lead policies: Liaise with broker consultants/underwriters to ensure that handling fees are

debited / collected on all lead policies

Risk management: Underwriters to be advised of any changes affecting policies: endorsements

SASRIA not issued /cancellations: lapses/change in payment terms etc

Check and confirm payment in respect of any policy from which a claim may arise; calculate

outstanding premiums due in respect of certain claims

Reports: Complete credit control age analysis and update list of outstanding premiums

Refunds: Process refund requisitions within 48 hours

Journals: Raise journals to marry items and clear accounts where necessary