Customer Acquisitions Agent

Role Purpose

To process applications for credit vetting, activations and transfer of ownership; as escalated through the relevant customer acquisition workflow and queue management systems.

Your Responsibilities Will Include

To perform detailed, accurate and relevant assessment of all credit vetting requests escalated for manual assessment; in according with company policy and guidelines

Process manual customer credit applications with the intention of improving the companys overall market share whilst maintaining an acceptable level of bad debt

To perform effective confirmation, verification and validation of customer information and contractual information prior to the activation of post-paid services onto the Vodacom billing system

To accurately and timely create and activate customer and subscriber GSM and non-GSM requests onto the Vodacom billing system

To accurately and timely process requests for the transfer of ownership of subscriber services on Vodacoms billing system

To provide telephonic support to Trade Partners and customers on matters relating to the Customer Acquisition process and IT systems

To resolve queries from Trade Partners and customers related to credit vetting, transfer of ownership requests, activation and confirmation failures

To resolve escalated queries through the correct channels as specified in the agreed Policies and Procedures

To provide Trade Partners and customers with detailed explanations of the outcome and status of their requests

To ensure that all the Customer Acquisition service levels are attained through effective customer service, quality, professionalism and good product knowledge

Job Experience

The ideal candidate for this role will have:

A minimum of 2 years relevant experience including 1 year in a call centre environment (Credit Vetting) essential

And Previous Credit Vetting experience essential;

Education

Grade 12 essential

Credit related Diploma desired

Job Knowledge

Credit vetting process and decision-making knowledge

Customer verification, validation and confirmation

Customer creation and subscriber activations process

Transfer of ownership processes

Microsoft Office Applications;

Data Capturing

Call Centre Knowledge

Knowledge of and experience in the use of Vodacoms billing system - desirable

Job Related Skills

Good persuasion skills

Ability to deal effectively with irate customers

Good oral communication skills

Customer focused

Interpersonal skills

Good communication skills

Good problem solving skills

Quality awareness

Ability to work under pressure

Good listening skills

Good time Management

Closing date for Applications: 07 July 2023.

The base location for this role is, Midrand, Vodacom Campus.

The Companys approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

Vodacom is committed to an organisational culture that recognises, appreciates and values diversity & inclusion.