Customer Service Representative

What We Offer

Explore a world of opportunities with us. Look ahead with us and help shape innovative solutions to make our world more sustainable and life healthier, more vibrant and more comfortable. At Evonik, you have the chance to explore, thrive, and grow alongside 33, 000 colleagues. Among attractive career paths and high-quality development programs, we not only offer performance-based remuneration and occupational health benefits but also hybrid and flexible working environments with #SmartWork. Bring your fresh perspective, develop your strengths, break out your mold, and find a career that fits your dreams with us.

Click on the link below to learn what our employees have to say about Evonik:

https://careers.evonik.com/en/about/meet-the-team/

Responsibilities

Customer Service/Operational:

Pre-Order:

• SAP Systems readiness
• Forecast and Planning
• Importation documentation process
• Inventory management
• Customer Credit status
• Trade Compliance/Foreign Trade
• Customer Queries

Order process (ex-stock & indent):

• Covering the full Order 2 Cash process

Post Order:

• General, including project implementation
• Inventory Management
• Overdue collection.

Requirements

• At least 5 years experience in working in Customer Service, in a chemical or similar environment
• Prior SAP experience, or very strong ERP experience in order-processing is a must.
• Proven initiative and being able to work pro-actively and independently, is a must
• Excellent communicator and interpersonal skills, whilst being able to work independently
• Ability to understand the customer needs.
• Ability to apply business acumen to all elements of the job
• Experience in processing SSA import shipments is preferred.
• Good team player
• Willing to learn many new tasks and develop minimum technical knowledge of the product line.
• Meticulous, organized, attention to detail, and possesses positive attitude.
• Fluency in spoken and written English is a must.
• Ability to handle stressful situations is a must
• Basic knowledge of Credit Management, Overdue collection and other basic financial elements

Your Application

To ensure that your application is proceeded as quickly as possible and to protect the environment, please apply online via our careers portal. Further information about Evonik as Employer can be found at https://careers.evonik.com.

Please address your application to the Talent Acquisition Manager, stating your earliest possible starting date and your salary expectations.

Your Talent Acquisition Manager:

Company is

Evonik Africa (Pty)