We are on the hunt a Customer Service Specialist, reporting to the Customer Service Manager with day-to-day duties managed by the Customer Service Team Leads.
About the team
As a Customer Service Specialist, youll be responsible for delivering customer service excellence to both internal and external stakeholders via all supported platforms within company-based time frames.
About you
Youd love working with us If you thrive working in a fast-paced environment helping meet the demands of our rapid growth.
Youll fit in perfectly with our culture if you:
- Get energised by a fast-paced environment
- Cherish a good work-life balance
- Are adaptable
- Regard collaboration as an essential part of getting the job done
- Pride yourself as being a self-starter who doesnt lack motivation
- Dont need to be micromanaged
- Take feedback well and use it for self-improvement
- Welcome change and new ideas
- Value the importance of diversity
Key Responsibilities include:
- Provide exceptional customer service to all relevant stakeholder's, paying attention to detail in terms of departmental quality standards.
- Resolve all queries logged via supported platforms within a timely/ efficient manner.
- Provide authentic, courteous service at all times in line with company policies and procedures.
- Provide out of the box solutions to queries raised.
- Follow and execute support protocols in line with the business needs to the highest calibre.
- Proactively manage workload via all relevant company platforms.
- Proactively retain merchants via service excellence and authentic customer service methodology.
- Provide technical support where required (Previous fintech technical knowledge is beneficial)
- Collaborate with all internal and external stakeholders to resolve queries, facilitate solutions to enhance service delivery at every interaction.
- Demonstrate a keen interest to learn, understand and improve within the business.
- Highly developed sense of integrity and commitment to customer satisfaction and excellence.
- Have strong work ethic as well as be able to work within a dynamic, fast paced and highly adaptable team environment.
- Open to feedback, mentoring and coaching for the purpose of growth within the business.
- Ability to take accountability for tasks and complete everything that is required within a proficient manner.
- Matric/equivalent thereof.
- Tertiary qualification advantageous
- 1 Year+ experience in a customer service environment
- Ecommerce, Online Payments Process and Technical experience is beneficial
- Detail-oriented and puts a high value on accuracy
- Excellent interpersonal and communication skills
- Proficiency in both written and verbal communication
PayFast was founded in 2007 and has grown into one of South Africas leading online payment gateways. The DPO Group, which includes DPO Africa, PayGate, PayFast and SiD Instant EFT, is the largest and the fastest-growing African payment service provider, operating in 21 countries and working with more than 60, 000 active merchants across the continent. In 2021, DPO Group was acquired by Network International. Our combined resources and expertise are benefiting merchants and online shoppers looking to accept digital payments through as many different channels as possible.
What we offer
- Company pension
- 21 days annual leave
- Study leave
- Celebrate your cake day with special birthday leave
- Great company culture
- Free mental health consultations
- Access to learning and development
- Onsite Barista, fueling your coffee needs
- And a whole lot more
Availability
- As soon as humanly possible (but we are willing to wait for the perfect candidate).
- If this sounds like a role that you would flourish in, please apply now.
