Customer Success Analyst

Description

Introducing FundAdminChain (FAC)

Our Product Are Designed To

FAC is developing a transformational funds platform that connects fund investors, fund managers and their service providers in a digital funds ecosystems.

• Drive greater productivity for all participants;
• Materially improve operational efficiency;
• Reimagine the end-to-end value chain driving iconic experiences for all participants; and
• Act as a bridge towards tokenised funds and secondary

As part of the Apex Group of Companies, FAC retains its unique identity and persona in pursuit of our business objectives.

The Role

This is an exciting opportunity to start a role in a rapidly growing Fintech company. The role can involve hybrid working as the majority of customers are outside of the UK so interaction is principally remote. However, our core team is based in the City of London and regular visits to the office are expected.

Key Responsibilities

A product support professional to join the FAC team as we enter the phase of deploying our software into a live production environment that will require high quality and responsive customer engagement to ensure levels of satisfaction are extremely high.

Responsibilities To Include

• Playing an active role in customer implementation projects including platform configuration, customer testing and go live support;
• Supporting customers in their day to day use of the FAC software, primarily focused on Fund Administrators and Fund Managers;
• Contribute to the development of training materials and training of new users;
• Helping to maintain a comprehensive online help and knowledge base resource for our users;
• Helping to maintain training, test and demonstration environments;
• Be an enthusiastic and flexible part of an evolving team and help us to grow and improve our capabilities as our customer base and product range expands.

Skills Required

• Experience working with Financial Markets software as well as knowledge of Know Your Client, Investor Onboarding and Transfer Agency for private funds is preferred;
• A self starter, able to work independently and as part of a team and has a diligent, organized and detail focused approach to their work;
• Highly motivated to provide excellent customer service and with the ability to work under pressure to deadlines - often in support of clients in different time- zones;
• Has some experience of business systems testing and implementation projects;
• Has the ability to work under pressure to deadlines - sometimes in support of clients in different time- zones;
• Excellent verbal and written communication skills with a commitment to engage and collaborate with people across a variety of levels with diverse backgrounds and the ability to form connections with others even in an online

What you will get in return

• Be part of a dynamic and fast-paced team that makes a genuine impact on revenue and sales pipeline;
• Develop a strong working knowledge of the FAC software and the context within which it operates;
• Opportunity to work with a diverse, agile and global team; and
• Competitive remuneration

Additional information

We are an equal opportunity employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnicity, age, sexual orientation, socio-economic, responsibilities for dependants, physical or mental disability. Any hiring decision are made on the basis of skills, qualifications and experiences.

We measure our success as a business, not only by delivering great products and services and continually increasing our assets under administration and market share, but also by how we positively impact people, society and the planet.

FAC Values. The 6 'i's

Impact

Our goal is to improve market infrastructure for our customers, their customers, and society as a whole. We are above all, focused on these stakeholders - bringing cost and operating efficiency to the funds industry.

Integrity

Our reputation and trust internally and externally is paramount. We tell the truth. We are transparent. We talk to people, not about people.

Innovation

We are a company of change. Our people must be forward thinking and share new ideas. We need to think big - yet also deliver the critical path.

Interaction

Communication is essential - with each other and with all stake-holders. Understand others' perspectives. We must actively listen to and learn from colleagues and clients. An openness of information leads to superior business outcomes.

Intensity

Work hard. We are pioneering into new territory and so must be dynamic and flexible. The energy of our people drives the business forward.

Inclusion

The broadest set of diverse perspectives lead to optimal culture and potential of the company. We welcome and encourage contribution of all, irrespective of gender, race, sexual-orientation.

For more information on our commitment to Corporate Social Responsibility (CSR) please visit https://theapexgroup.com/csr-policy/