Sector: IT / Computers / Software
As a Client Success Specialist, you will be the first point of contact for our clients. Providing support and assistance on multiple The Company software solutions to ensure our customers have the best user experience possible. Reporting to the Client Success Manager, you will be a part of an exciting product evolution that builds tailor-made solutions for the Fruit Industry. We achieve more, together.
Requirements
- Passion for Information Systems (specifically Software System) Support
- Support clients via telephone and RDC (Remote Desktop Connection) onto their network and PCs
- Willing to be on After-Hours Standby Support
- Candidate just out of school or studies (or 1-3 years experience)
- Valid Drivers license
- Must be able to fully converse in Afrikaan
- Logistics experience / exposure or studies beneficial, but not a necessity
- Fruit industry experience/exposure beneficial, but not a necessity
- You will be the first point of contact for customers seeking technical support via phone, email, remote takeover or in person.
- Assisting clients in the implementation of DiPARs software solutions.
- Develop relationships with client personnel that foster ties with our clients.
- Testing modifications to DiPARs software to ensure they are fit for purpose and consistent.
- Training clients on DiPARs software either remotely or in person.
- Working after hours and on standby from time to time.
- If you have a passion for solving problems and enjoy working with people, then this role is for you. Y
- ou will be working in a fast paced environment that is unpredictable at times.
- If you are solution driven, you can work well with others, and have great English and some Afrikaans communication skills, then this role is for you!
Work Location | Durbanville, Cape Town
Schedule | Full-time
