Customer Support Agent.

Company Description

We are a new and upcoming Sportsbook based in Cape Town.

We aim to deliver a world-class betting experience by providing professional and friendly service, delivered on a state-of-the-art platform.

We are a dynamic and experienced team, in an exciting new company looking for passionate people to join us.

Do you thrive in a fast-paced environment and would like to be part of a motivated team

This is for you!

Job Description

The Role: Customer Service is what is going to set LulaBet apart from the competition.

As a LulaBet Customer Service Agent, you will be responsible for providing support of the highest level to our customers.

Betting knowledge & product knowledge will be key.

You will work closely with your team and other departments to ensure the best service standard are met.

What We Require,

Please attach a video that is no longer 1 minute & 30 seconds.

Introduce yourself & tell us what customer success means to you.

Here is what you will be doing (the important stuff)

• Responsible for acting as a liaison between customers and the company
• Assisting with complaints, account queries, and bet disputes
• Manage live chat, phone calls in & outbound, social media, and emails.
• Escalate matters that are not able to be resolved according to the company policies and procedures
• KYC verification
• Informing customers of bonuses and promotions

Skillings Required,

• Quality Focus
• People Oriented
• Positive Attitude
• Problem Solving
• Organizational Skills
• Adaptability Ability
• Work Under Pressure
• Computer Skills

Qualifications

• Matric / Grade 12(essential)
• Previous knowledge of online betting (at least 1 year)
• Punctuality
• High level of integrity and confidentiality
• Fluent in English, Afrikaans, Xhosa, Zulu, and any other additional languages.
• 1-2 years' experience in a Contact Centre
• Must be able to work shiftsand weekends & public holidays

Some desirables:

• Knowledge and interest in various sporting disciplines
• Outbound experience would be advantageous
• Platform experience (Zendesk)

Additional Information

The customer support culture is one of respect, appreciation, collaboration and responsiveness.

We strive to treat all customers with the utmost respect and provide them with helpful knowledge and advice.

We also value collaboration and always seek input from both customers and colleagues to ensure the best possible service.

Finally, we are committed to providing timely responses to customer inquiries, ensuring that customers receive prompt and appropriate answers to their questions and concerns.

This is our way - the LULA WAY