Posted on: 03 May 2024
ID 913550

Dispatch Clerk

The main purpose of the job is to ensure accuracy and efficiency when releasing orders to customers in order to reach KPIs and SLAs set.

Dispatch

Primary Objectives
  • Ensure all contents of the order are checked thoroughly with the customer to ensure accuracy of stock when being dispatched.
  • Ensure that full payment has been received/confirmed with accounts dept when releasing any orders
  • Assisting customers with queries
  • Scanning of PODs / Invoices into Microfile System
  • Filing of PODs / Invoices in Date Order, and maintenance thereof
  • Filing paperwork with Metrofile offsite storage of Invoices / PODs
  • The retrieval of PODs / Invoices when needed from Filing Room
  • Adhere to high level standards at Rectron
  • Assisting cash office with card payments via the card machine.
  • Communicate problems to management
  • Assisting in the movement of stock from other depts. when the need arises
  • Moving of stock from Collections to Deliveries / Couriers when requested by Sales Team
  • Accountable for handling and safe keeping of stock
  • Other duties as required by your line Manager
  • General administration and housekeeping
Secondary Objectives
  • Assist with driving the delivery vehicle to complete deliveries when needed
  • Assist customers with packing of stock in their vehicles
Skills & Competencies
  • A high level of interpersonal and relationship skills.
  • Ability to plan ahead and pay attention to detail
  • Ability to think beyond the immediate problem that an employee may have.
  • Problem solving and solution implementation, Critical thinking Skills
  • Good Time Keeping
  • Good communication Skills
Experience (experience Required For The Job)
  • Minimum of 1 years experience in a similar role
  • Must have worked in a dispatch environment.
Education/Qualification
  • Matric
Skills And Experience
  • Ability to lift heavy Boxes.
  • Fit to work.
  • Good paperwork administration
  • Honest, Reliable
Key Result Areas and Key Performance Indicators
  • Ensure all contents of the order are checked thoroughly with the customer to ensure customer satisfaction and accuracy of stock when being dispatched.
  • Ensure that full payment has been received/confirmed with accounts dept when releasing any orders
  • Scanning of PODs / Invoices into Microfile System
  • Filing paperwork with Metrofile offsite storage of Invoices / PODs
  • General administration and housekeeping of Collection cage and work area
  • Moving of stock from Collections to Deliveries / Couriers when requested by Sales Team
  • Assisting customers with queries
  • Assisting in the movement of stock from other depts
  • Problem solving and solution implementation.
Occupation:
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