- To inspire people to live active lives
- To drive our purpose by providing exceptional experiences for our members.
- To provide exceptional in club experiences by using the available tools, digital resources and platforms across the services of digital/ reception/ floor / pool / our studios and our extended leisure areas.
- To deliver the digital strategy, includes App and rewards programme.
- Provide support to members on issues relating to our social media platforms
- Assist and train our staff and members on new technology / platform roll outs
- Assist with GEX queries / timetables and on line bookings and cancellations
- Assist members with the PT platforms
- Assist and teach both members and staff how our digital platforms work
- Be a liaison between the business and members and staff in the club.
- To engage members , attract and retain, through various appropriate company platforms
- To connect and engage with members daily
- Promote , offer assistance and communicate all product launches to members and staff
- Drive member / staff engagement on our social media platforms , grow member followings and engage staff on Tribe
- HOST , ensure hosts available when you are not,
- and Be a member retention agent
- Pro actively manage and track member experiences in club
- Pro actively create and/ or implement retention strategies in club to enhance member experiences
- Create member communities
- Offer alternative options to cancellations
- Track and manage queries/challenges within reasonable time frame
- Improve service performance
- New staff inductions
- Train and develop staff / tenants on all new launches and technology
- Service training for all staff
- Track and manage staff on Product Academy
- Manage club v
- Engage club v members with a monthly activity calendar
- Ensure full Mtwana box compliance
- Manage and ensure full compliance with all children safety systems and training
- Rostering to improve member engagement and align to BCEA
- Comply and manage all H&S and brand standard protocols as required in department.
We cant live without
- Matric
- VASA app knowledge
- VASA Product Academy or Product Qualification
- Pro active Solution orientation
- Train the Trainer VASA
- Adaptability (must be able to adapt to a fast paced, changing environment)
- Be curious (must be willing to succeed, seek opportunities to learn and grow)
- Have a winning mentality (must be willing to go over and above to achieve success)
- Must be motivated to achieve success.
- A commitment to making a difference in peoples lives.
- A Growth mindset
- The ability to work independently.
- Trustworthiness (must always act in doing the right thing)
- A drive to create moments of magic for our members.
- The ability to make decisions and take ownership and responsibility for the decision.
- Action orientation
- Customer Relationship Experience
- Energy, be resourceful and structured
- Exceptional conflict resolution skills
- Adaptable
- Able to connect to build positive relationships
- Leadership skills to inspire a team
- Wellness knowledge, beyond the health club
- The ability to make quick and bold decisions.
- The ability to be agile.
- The ability to be collaborative.
- High Interpersonal skills (EQ)
