Responsible for the installation, maintenance, and repair of electronic equipment and systems at the mine site, this role demands a strong technical background, exceptional problem-solving skills, and the ability to work independently in a challenging environment. The Field Services Technician will deliver high-quality customer service by ensuring the proper installation and maintenance of systems, guaranteeing their optimal operation.
Education, Experience, And Competencies
- Degree in Electronics, Electrical Engineering, and/or qualified artisan (Trade)
- 3-5 years of experience in electronic installations
- Strong knowledge of electronic systems, including installation, maintenance, and repair.
- Own Transport and valid driver's license (willing to travel and work overtime)
- Willing to work on a mining site (Underground and surface)
- Installation and Maintenance:
- Install systems accurately to meet standards and deadlines.
- Conduct site and system surveys before installation and quoting.
- Effectively repair and upgrade existing systems on-site.
- Ensure all wiring and installations comply with the mines electrical and mechanical requirements.
- Commission and test products, providing education to customers on proper use.
- Perform routine maintenance and inspections to ensure optimal equipment performance.
- Diagnose and repair faults in electronic systems and equipment.
- Technical Support:
- Provide on-site and remote technical support to clients and end-users.
- Promptly troubleshoot and resolve issues with electronic systems.
- Assist with field and lab testing for new and existing electronic systems.
- System Optimization:
- Monitor electronic system performance and suggest improvements for efficiency and reliability.
- Collaborate with engineering teams to identify and implement system upgrades and enhancements.
- Customer Service:
- Ensure high levels of customer satisfaction through excellent service delivery.
- Documentation and Reporting:
- Create and maintain detailed documentation of installations, maintenance, and repairs.
- Generate reports on system performance, issues, and resolutions.
- Compile reports for audits upon request by the mines.
- Maintain accurate records of service activities and client interactions.
- Compliance and Safety:
- Adhere to all safety protocols and regulations while working on-site.
- Ensure work areas are organized, clean, and compliant with Occupational Health and Safety standards.
- Report any safety incidents or hazards to the Manager immediately.
- Additional Duties:
- Ensure the customer is satisfied with the systems functionality.
- Conduct site visits to assess and promptly address problems.
- Respond quickly to reported failures and ensure timely repairs.
- Thoroughly test equipment to analyse faults and ensure compliance with installation manual specifications.
- Order necessary repairs and parts promptly to fix faults.
- Complete required administration tasks, including service reports, timesheets, and Certificates of Compliance (COCs).
