Job Introduction
Field Technician - G4S Deposita - Durban, South Africa
Deposita SA, a world renowned Cash Management Company Specializing in Smart Solutions For Banking, Retail & Wholesale Sectors has a vacancy in the Operations Department.
Reporting to the Operations Support Manager, this role is responsible for installing, repair and maintaining ABMs and docking stations.
The successful incumbent should be a self-starter with a proven track record in maintaining company policy, adopting best practices, and is able to exercise sound judgement in the pursuit of the achievement of the goals of the organisation, and understanding the role which technical support plays within a successful business unit. The incumbent will be expected to be results driven and to live the values of the organisation.
Role Responsibility
- Effective management of Installations and Maintenance
- Ensuring installations and uninstallation of ABM's are completed.
- Provide training to customers of new ABM.
- Maintain and install docking stations.
- Maintain ABM's and install new modifications.
- Effective management of Operational Excellence
- Ensure that customers needs are attended to timeously.
- Workmanship is always at the highest level.
- SLA completed according to the business arrangements.
- Deposita equipment is looked after and reported if any wrongdoing.
- Maintain and care for equipment issued by the business.
- Collect faulty canisters from the cash centre for repair by the service centre.
- Monthly maintenance to be completed according to SLA agreements (98% per vendor).
- Correctly completing Call logging system (Journey) for reference, billing and stats.
- Effective management of Client Retention
- Ensure that existing clients are satisfied with the operation of the devices by ensuring that effective training has been done on the devices.
- Effective management of Customer Service
- Perform spot fixing on-site.
- Ensure technical call-outs are attended within time limits of SLA.
- Working extended hours when needed.
- Health and Safety
- Participate in the design/ development/ review/ implementation and monitoring of each year's branch/region/national safety plans.
- Participate in safety forums created by the company for example safety meetings and safety talks.
- Report all safety incidents to the relevant people.
- Discuss all safety incidents on all levels.
- Follow-up on any activities through safety. meetings/committee/representatives/management.
- Attend safety education and refresher programs.
- Comply with safety policies and procedures at the workplace.
- Distribute safety information as and when required.
- Wear protective clothing all the time.
- Qualification & Technical Experience Required
- Grade 12 / NQF Level 4.
- A valid drivers license.
- Electrical skills.
- Technical skills.
- Skills and Attributes
- Delivering great customer service.
- Sharing and cooperating.
- Dealing with challenging circumstances.
- Understanding the organizational environment.
- Attention to detail.
- Work under pressure.
Deposita, a leading cash and payments management company based in South Africa.
We protect lives and livelihoods from the harmful, costly effects of money. With less handling, temptation, error and waste, you can be more efficient, more profitable, save more and trust more.
For over a decade, we have perfected the art of cash management using world-class innovation, product development, manufacturing and implementation of technology to collect, handle, process, safeguard and dispense cash.
We provide tailored end-to-end cash, self-service, and payment management solutions for our customers in retail, wholesale and banking sectors through in-depth consultations. We ensure every security need is met and exceeded every step of the way.
We draw from extensive knowledge and experience to design and implement cash management solutions for businesses operating in a range of sectors around the world.
Through in-depth consultations, we customize our state-of-the-art technology to meet our customers unique business needs and achieve results.
Our devices run on our industry-leading, international accredited operating platform. Your device and financial information are as secure as money in the bank. You can also monitor your device and its transactions from anywhere completely automating your cash flow. We even incorporate existing systems and partner with current security services providers to create the best possible solution.
To ensure you get the most out of your device and cash management solution, you and your staff will receive thorough training at a location that suits you. Plus, well provide you with customized operating manuals to meet your businesss specific requirements.
For more information on Deposita, please visit: www.deposita.co .za
