Our client, who are committed to delivering exceptional financial solutions and fostering a dynamic work environment is seeking a dedicated and experienced Clerk: Collections to join their team and contribute to their continued success.As a Clerk: Collections, you will play a crucial role in managing and overseeing their collections process. You will be responsible for handling a significant ledger of over 2000 customers, ensuring timely collection of outstanding balances, and supporting the financial reporting and credit management functions.
KEY PERFORMANCE AREA
Functional Management
- Collect outstanding debt from the SABS customer base pertaining to overdue customer ledger portfolios.
- Contact customers via written and verbal communication and achieve minimum set departmental targets (i.e. ensuring high levels of ledger coverage).
- Advise management of possible bad debt occurrences.
- Review own ledger portfolios and ensure workload is prioritized accordingly to ensure departmental collections targets are maximized.
- Refer disputes/complaints to internal stakeholders for resolution and provide advice to internal stakeholders if dispute is credit management related (i.e. duplicate invoices, incorrect statement of account, etc.).
- Follow-up with line management and external customers regarding dispute resolution and monitor progress accordingly.
- Compile debt status reports as requested by management.
- Provide information on account status within own ledger portfolio for compilation of monthly reports by management.
- Archive all verbal and written communications and documentation in relevant databases accordingly.
- Assist in optimising the functional budget in consultation with the Supervisor: Collections.
- Ensure adequate stakeholder consultation is undertaken at all stages of request fulfillment.
- Ensure that due protocols and professional customer service is delivered at all times.
- Assist in identifying and adhering to fraud controls, risk prevention principles, sound governance and compliance processes, and tools to identify and manage risks.
- Support and provide evidence to all internal and external audit and regulatory requirements.
- Maintain quality risk management standards in line with ISO and regulatory requirements.
- Maintain and enforce all related Service Level Agreements to minimise business risk and ensure business continuity
- Adhere to all relevant laws, policies and Standard Operating Procedures throughout the organisation.
- Review related to Standard Operating Procedures in consultation with leadership to ensure business optimisation.
- Build and maintain effective internal and external stakeholder relationships for the purpose of expectations management, knowledge sharing and integration, and to manage the organisations reputation.
- Represent and participate in the organisations committees and tasks teams when required.
- Convene and attend meetings and present relevant information stakeholders when required.
- National Diploma or Diploma in Finance, Credit Management, Accounting, or a related field.
- Proven experience managing ledger portfolios valued between R12 million and R35 million, with a customer volume exceeding 2, 000 accounts.
- Experience in handling ledger portfolios across multiple industry sectors and/or company sectors is essential.
- Strong understanding of financial principles and credit management practices.
- Excellent communication and negotiation skills.
- Ability to analyse financial data and generate comprehensive reports.
- High attention to detail and strong organisational skills
