Moove is on a mission to build the largest mobility fintech for emerging markets. Our starting point is a technology-enabled lending model to radically transform the availability of auto finance and vehicles for on-demand ridesharing services across tier 1 African cities. By doing so, Moove is creating sustainable jobs for mobility entrepreneurs in the mobility sector.
About The Role
City Fleet Supervisor, who will be charged with monitoring, supporting, and resolving fleet issues within our Operations team and be a representative and ambassador for the team across the company as well as to external stakeholders.
What Youll Be Doing
- Managing the strategy for and execution of driver lifecycle events from sourcing to offboarding.
- Building and managing a team to build processes for and manage driver lifecycle and performance.
- Handling escalations and managing conflict resolutions with our customers
- Planning, processing, and executing approved vehicle repairs and services through our preferred service provider.
- Ensuring quality assurance levels within our fleet are of the required standard.
- Ensuring fleet operations are in compliance with local and state rules and regulations.
- Finding ways to cut costs and maximise profits.
- Supporting operational driver safety and compliance
- Contributing to the budgeting process from a Fleet Operations perspective.
- Liaising with peers within the region & company to share knowledge and optimise operations.
- Monitoring driver behaviour and ensuring a high level of customer service.
- Analysing data to increase business operational efficiency.
- Lead deployment and quality of supply chain (i.e. Moove Driver-partners)
- Collaborate with marketing teams to initiate creative local strategies and user growth campaigns
- Recommend improvements to the product models to ensure that products are affordable and attractive to our driver partners
- Focus the team on ensuring DPs hit their KPIs
- Set team KPIs
- Preferred degree in Logistics or Mechanical Engineering or Management or on the job experience.
- Ideally 6+ years of similar experience in logistics or supply functions in startups
- Technical understand of both mechanical and bodywork of vehicles.
- Candidates must have excellent communication skills
- Candidates must have strong negotiation skills
- Outstanding organisational skills.
- Analytical mindset and good problem-solving skills.
- Candidates will be subject to analytical test prior to interviews
- Candidates must be tech-savvy and data-centric.
- Growth mindset to scale up products and new geographies
- Weekly P&L output - Actuals vs Targets
- Weekly Fleet Utilisation % of the fleet - Actuals vs Targets
- SLA management of Service Providers
- Driver Full Deposits in hand where relevant by market
- NPA %
- Monthly Recovery % against fleet size
- Cash Collection % against receivables
- City Driver Partner satisfaction score
- Fleet Safety - Telematics & Cameras
- Overall Fleet Growth
- Driver conversion vs vehicle ramp up targets
Directly reporting to our City Manager , and closely working with our operations team.
About The Team
Our team is collaborative, positive, curious, and engaged. We think fast, work smart, laugh often, and are looking for like-minded people to join us in our mission to disrupt vehicle ownership and make financial freedom within reach.
Moove is strongly committed to diversity within its community. The Companys approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently.
Pre-hiring Notice: Moove relies on the accuracy of information contained in employment applications, as well as the accuracy of other data presented throughout the hiring process and during employment. Any misrepresentations, falsifications, or material omissions in any information or data provided by an applicant may result in the applicant being excluded from further consideration for employment or if an individual has already been hired, termination of employment.
EEO Statement: Moove is an equal opportunity employer and does not discriminate on the basis of gender, race, sexual orientation, marital status, religion, political affiliation or any other protected characteristic.
Moove: Moove is a mobility asset finance company and Uber's preferred fleet partner across Sub-Saharan Africa. Our Vision is to democratise financial services to make our customers more productive and successful. Our Core values are Compassion, Excellence, Innovation, Teamwork, Trust and Ownership.
