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About Fairmont Hotels & Resorts: At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. We know that to offer our guests the best, we first need to offer our employees the best. That is why you'll find exceptional work opportunities-throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific-as well as industry-leading training, career development, recognition and rewards, Fairmont Hotels & Resorts is a celebrated collection of hotels that included landmark locations like London's The Savoy, New York's The Plaza and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment: we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!
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Job Description
Passionate about guest interaction and food and beverage? As a Food & Beverage Supervisor, you will lead your team to create unforgettable Food & Beverage experiences for our guests.
Scope Of Position
The position of Supervisor is dedicated to exceeding expectations of both internal and external guests to ensure the highest level of service is consistently provided. Teamwork is the key to success in providing a warm and personal experience. The Supervisors role will be to ensure excellent guest service is rendered with the support of the Food and Beverage service team. The Supervisor will ensure, all hotel policies and procedures and standards of service are adhered to by the team. The Supervisor will also offer support to all colleagues, a team of professionals with a passion for food and beverage with regards to work and personal development.
Responsibilities
- To promote and maintain a positive working relationship at all times with all colleagues.
- Being a leader, one needs to lead by example, therefore needs to demonstrate a complete understanding of all policies and procedures as per the Fairmont standards.
- To follow all departmental policies, procedures and set service standards as outlined in Fairmont Standards.
- To consistently offer professional, friendly and warm hospitality to all guests.
- To foster and practice teamwork and cooperation with all other positions existing in the outlet.
- To attend all required training sessions and be aware of any changes to menus, hotel and departmental policies and procedures, service standards as well as business trends and requirements.
- To take ownership and uphold the company values.
- To use empowerment to turn challenges into opportunities.
- To demonstrate a complete knowledge and understanding of the sequence of service, food and beverage service standards, and all other service standards as outlined in the Job Task List.
- To have full and complete knowledge of the food menu, dessert menu, coffee and tea menu as well as all other beverage menus and the wine list.
- To be knowledgeable about menu items, ingredients, preparation methods and garnishes for all dishes.
- To be able to guide the guest through the menu and make any suggestions or recommendations in the guests interest.
- To be able to answer any guest question about food items, beverages and wines in an informative and helpful way.
- To be aware of all cashiering procedures and the handling of all payment methods.
- To understand and follow all Micros procedures and policies as per the Fairmont luxury standards.
- To lead and guide the Servers and Food Runners, ensuring efficient and effective teamwork.
- To communicate all service requirements to the respective team members in an efficient and effective way.
- To be an effective speaker and pass necessary information in briefings.
- To ensure that all work areas and stations are kept clean and tidy at all times.
- To perform all opening, side and closing duties as well as all daily and weekly duties to the set standards.
- To attend pre-shift, weekly and monthly meetings to be well-informed about all events, promotions and other news.
- To understand how to operate all the equipment used in the outlet and to protect all assets in the outlet and in the hotel.
- To assist all guests (internal and external) with any enquiries or requests, in a pleasant helpful manner.
- To actively participate in and follow all health and safety policies and procedures set out for the hotel.
- Carrying out any miscellaneous duties and responsibilities as requested by your Management pertaining to total quality service delivered.
- Grader 12 qualification.
- Hospitality qualifications advantageous.
- 1-2 years proven experience as Food and Beverage supervisor or similar role within a luxury brand.
- Excellent people skills with a customer service orientation.
- Outstanding leadership abilities.
- Up-to-date with food and beverages trends and best practices.
- Ability to stay calm under pressure.
- Excellent communication and interpersonal skills.
- Excellent interpersonal skills and a team player attitude.
- Willingness to learn new concepts and ideas.
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
