Introduction
A luxurious, established Golf and Lifestyle Residential Estate situated in Honeydew Gauteng, boasting a Country Club with amenities such as a restaurant, bar, a gym and wellness centre, spa and hair salon, meeting rooms and conferencing facilities, is seeking an innovative and forward-thinking GENERAL MANAGER who will play a pivotal role in maintaining the estates reputation, financial stability and overall wellbeing. This role will report to the Board of Directors.
Purpose Of The Position
- Formulating and developing long term objectives for the sustainability of the Estate
- Ensuring that that all developments on and improvements to the Estate enhance value and comply with the relevant regulations
- Coordinating the efficient day-to-day management of the Estate inclusive of the Country Club
- Ensuring that the Estate is safe, secure, and maintained to the benefit of the Residents
- Ensuring the financial health of the HOA and the Country Club
- Promotion of the integrity of the brand of the Estate; and
- Build on good relations between the HOA and the Residents while ensuring that the appropriate laws, statutory regulations and Estate Rules are applied.
Minimum education (essential):
- Suitable Tertiary qualification.
- 20 years work experience with at least 10 years in a senior managerial position.
- Experience in Residential and Golf Estate management is NOT essential.
- Leadership and Management:
- Provide strategic leadership to the HOA and Country Club team.
- Manage staff, including hiring, training, and performance evaluations.
- Foster a positive community environment and promote collaboration.
- Community Operations:
- Oversee day-to-day operations, including maintenance, security, landscaping, and amenities.
- Ensure compliance with community rules, regulations, and bylaws.
- Coordinate with vendors and contractors.
- Financial Management:
- Oversee the management of budgets for common areas, utilities, and services.
- Monitor expenses and financial performance.
- Resident Relations:
- Interact with residents, address concerns, and maintain open communication.
- Direct and oversee communication to residents and golfing community.
- Promote a sense of community and neighbourly engagement.
- Maintenance and Aesthetics:
- Ensure proper upkeep of common areas, landscaping, and facilities.
- Implement aesthetic enhancements to enhance curb appeal.
- Address any safety or maintenance issues promptly.
- Legal and Governance:
- Work closely with the HOA Board of Directors.
- Assist in drafting and enforcing community policies.
- Handle legal matters related to the HOA.
- Business management
- Project management
- Management of human resources
- A strong understanding of finance
- A working knowledge of the Companies Act would be an advantage
- An understanding of legal and governance compliance frameworks, ethics and
- processes
- An understanding of the different operations, such as security, facilities
- management and maintenance, roads and infrastructure, marketing and public
- relations, Golf Course and hospitality, IT and technical capabilities
Leadership skills:
- Strong leadership
- Clear communication
- Legal understanding
- Governance knowledge
- Budget and financial literacy
- Resource allocation
- Property maintenance
- Vendor management
- Risk mitigation
- Member experience
- Brand ambassador
- Long term vision
- Innovation
- Team development
- Conflict resolution
Strategic Goals (5%)
- Formulating and developing long term objectives for the sustainability of the
- Estate, in collaboration with the Board
- Ensuring that that all developments on and improvements to the Estate
- enhance value and comply with the relevant regulations.
- Developing and upholding the companys culture and mission/vision; and
- Implementing strategic plans by working with senior stakeholders
- Act as the figurative head of the organisation when communicating with members, Residents, Stakeholders and the public in general.
- Coordinate the efficient management of the Estate and the provision of the related services and make major decisions affecting the organisation.
- Lead the development and management of the organisations long- and short-term strategies.
- Manage the organisations resources.
- Appoint suitably competent Managers/Heads of Departments (HODs) when required and ensure that all Managers/HODs are held accountable for their respective departments and services including Business and Finance; Security and Risk; Operations and Compliance, Marketing and Communications; Golf and Country Club.
- Approve agreements and contracts for the organisation.
- Monitor performance standards and SLAs for outsourced services contractors and enforce agreed standards; and Encourage constant service delivery improvements through systems, controls and work methods.
- Responsible for the P & L and Balance Sheet
- Responsible for the financial health of the HOA, Country Club and related facilities (including Debtors, Creditors and expenses)
- Collaborate with the Business Manager in preparing the annual budgets and submitting them to the HOA Board for approval.
- Delegate responsibility for the approved functional budgets as applicable (such as Security, Operations, Marketing & Country Club) and monitor performance against budgeted parameters.
- Obtain regular reports from the HODs and Country Club Manager, and submit quarterly and Annual Analyses and Reports to the Board
- Implement corrective action for out of budget expenditure and for ad hoc proposals.
- Monitor Capital Expenditure and ensure orders placed for Capex are delivered within the pre-approved Capex budget.
- Arrange for a structured Risk Analysis when required and institute appropriate action to prevent risk factors and minimise potential consequences.
- Ensure the health and safety/security measures in place are adequate to protect people, assets and facilities.
- Ensure that all the necessary insurance cover is in place.
- Participate in Board meetings as required, maintaining the vision and strategic direction of the HOA and Country Club
- Delegate functional goals to the various management areas with measurable delivery targets in order to achieve the approved strategic priorities.
- Monitor ongoing performance against the agreed targets.
- Provide guidance and support to the Managers/HODs
- Collaborate with the appointed Directors regarding their areas of responsibility; and provide information, responses and support as requested by the Directors from time to time.
- Ensure the financial integrity of the Estate is maintained through timeous and accurate monthly reporting.
- Ensure the budget process is sound and robust.
- Ensuring that the annual audit is well planned and executed by the appropriate external auditors as appointed from time to time.
- Ensure the security processes and protocols of the Estate are kept up to date and functional to maintain the safety of the Estate.
- Ensure all projects are on time and within budget and achieve the desired outcome.
- Ensure that the Estates infrastructure is well maintained with problems identified and repaired timeously.
- Ensure that the marketing, PR and communications of the Estate promotes the integrity of the brand.
- Ensure continuous events and promotion of Resident well-being.
- Ensure timely and informative communications with the Residents.
- Ensure that the Country Club and Golf Course are well maintained.
- Ensure that Club Services, including outsourced services, meet the defined expectations.
- Ensure processes, practices and systems enhance efficiency, quality of service and profitability.
- Ensure that all Estate policies, procedures and practices comply with legal and environmental requirements.
- Ensure that adequate policies are in place to guide Residents, Staff, Visitors and Contractors and that there are defined penalties for serious transgressions.
- Ensure that all relevant parties comply with the OHS legislation.
- Ensure compliance with relevant regulatory legislation.
- Ensure timeous management of Board and Member meetings with the relevant Minute Books and administration.
- Ensure compliance with all HR related legislative and regulatory requirements.
- Improve and promulgate HR Policies and Procedures
- Ensure that the various functional structures are clearly defined and that individual Managers/HODs and Staff are informed regarding the requirements of their positions.
- Ensure that Managers/HODs have clear goals and that their performance is managed in accordance with the goals.
- Develop, train, reward and retain a competent Management/HOD team in all key functions, recruiting when necessary.
- Monitor and promote collaborative work relationships within the HOA Management Team
- Convene regular management meetings; and
- Ensure that any disciplinary and poor performance issues are dealt with promptly, fairly and in accordance with labour legislation.
Market related and commensurate with the seniority of the position, experience and qualification.
