Head of Customer Analytics

Your time is now to be your exceptional best at Old Mutual!

As the Head of Customer Analytics in MFC, this role is responsible for:

• Formulation of the customer strategy utilising data analytics.
• Regular reporting and performance measurement of customer strategy initiatives.
• Utilising data analytics to grow the in-force book (across multiple product platforms) while driving cross-sell and retention.
• Formulation and execution of a compelling data strategy that will support and propel the delivery of the business strategy.

Responsibilities will include:

• Customer Metrics Management (Monthly, Quarterly, Annual Reporting)

In-Force book Management (Actuarial Requirement)

• Modelling of customer persistency, policy persistency per customer cohort and commensurate profitability trends.
• Bedding down Product-Channel Philosophy modelling products, product features and impact on VNB.
• Modelling of next best action cross-sell and retention initiatives for customers taking into account impact on Retention and Profitability.

Product Strategy (Actuarial Requirement)

• Product overlay per customer typology/CVP.
• Product feature overlay per channel.
• Overlay of product profitability at a feature level.
• Product mandate and mix per channel taking into account growth vs VNB trade-offs.
• VNB analysis per product feature and channel.
• Cross-sell strategy taking into account customer persistency and profitability of different product holding combinations.
• Analysis of current Product Mix per Customer typology vs aspirational Product Mix.
• Enhancement of customer outcomes and value.

Value Chain Efficiencies Management (Accounting/Actuarial Requirement)

• End-to-end analysis of the value chain with a view to driving down the cost per policy.
• Quantification of cost to sell and cost to serve.
• Input into Business Plans on driving down the cost per policy.

Market Sensing

• Derivation of Market Share and Market Penetration statistics.
• Conduct of Business Return (CBR)

Spearheading CBR initiatives across the Insurance Businesses of MFC (i.e. Retail Mass Market (RMM) and Foundation Market Groups (FSPs Only).

• Translation of customer strategy into specific channel opportunities and /or mandates as well as market management rules.
• Development of tools and or links to facilitate changes in payment methods (e.g. changes in Stop Order markets).

Qualifications / Experience Required

• Degree in Actuarial Science
• 7 years or more Industry experience as an Actuary/Actuarial
• Insurance and Actuarial expertise
• Key Skills/Systems: Excel, Word, PPT

Education
Closing Date
06 November 2023