SanlamConnect is dedicated to supporting, growing, and empowering clients with affordable, easy, and suitable solutions, primarily through face-to-face intermediary channels, but also directly. We have approximately 2, 000 tied advisers and 2, 000 supporting independent brokers, all dedicated to meet the financial needs of our clients. Our vision: We aspire to be the best at building enduring relationships by connecting clients with Sanlam. We create sustainable value by attracting new clients, supporting ongoing client engagement, and providing adaptive solutions designed to answer lifes financial questions. ULTIMATELY, WE EMPOWER PEOPLE TO BE FINANCIALLY CONFIDENT, SECURE AND PROSPEROUS.
What will you do?
This position supports the Senior Technical Specialist in executing their function of supporting the REMS production teams with the most complex technical aspects of the work. This typically will come in the form of either new or non-standard requests. This position supports high level complaints of a technical nature as well as managing the correction of errors. The Technical Specialist will also work at continually streaming and enhancing the BAU processing and practices, thus looking for efficiencies. The Technical Specialist actively participates by providing output into the investigation, analyses, and development of new business solutions arising from new business requirements, ensuring seamless integration into BAU. The Technical Specialist gives input and support to the trainer to prepare for new implementation.
What will make you successful in this role?
- Scoping, analysing and implementation support
- Providing Work reception training and related support
- Support with technically complex or non-standardised queries, requests, and errors
- Support with enhancement and improvement of BAU processes
- Support with system testing and related processes
- Grade 12 and IT degree
- A relevant qualification would be advantageous
- Successful candidate should be unemployed
- Preferably no or very limited previous working experience
- Successful candidate should not have previously appointed on an INSETA contract
- Knowledge of Legislation (FAIS, FICA) impacting on the Financial Services environment
- Epsilon knowledge or background
- Basic understanding of the SDLC
- Working knowledge of Excel
Being resilient - Contributing independently
Collaborates - Contributing independently
Cultivates innovation - Contributing independently
Customer focus - Contributing independently
Drives results - Contributing independently
Personal Attributes
Decision quality - Contributing independently
Plans and aligns - Contributing independently
Interpersonal savvy - Contributing independently
Ensures accountability - Contributing independently
Build a successful career with us
Were all about building strong, lasting relationships with our employees. We know that you have hopes for your future your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office the group provides many opportunities for growth and development.
Turnaround time
The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.
