Posted on: 19 February 2023
ID 852162

Implementation Consultant

My client is a leading software development house specializing in the retail industry. They are seeking an implementation consultant to join their growing team. The ideal candidate must have experience with ERP systems.

Responsibilities

Project Management & Administration

Support Project Manager (PM) at client meetings (including minute-taking & distribution)

Create & maintain project file (quote, contract, debit order authorisation, statement of work, project plan, minutes, processes, communiqu)

Provide input into project plan

Manage deliverables per project plan dates

Business Analysis & Data Gathering

Evaluate hardware & remote access (client & server as per company requirements doc) & highlight potential pitfalls to PM

Drive data gathering phase of project

Set up required business analysis interviews / workshops

Conduct business analysis interviews / workshops

Gather required data for configuration, including non database items (such as: warehouse maps, label xml, Logo's etc)

Obtain all examples of client's existing reports that are required

Document / map business processes

Document business rules and client requests

Create & Maintain Client Report Specification Document

Describe requested modifications to standard reports

List & describe new reporting requirements, referencing report examples / layouts

Quote on report changes

Design, Build, Test

Setup internal "Configuration Workshop" (PM + IC) to brainstorm configuration based on business analysis and data gathered)

Build Per Agreed Client Design Spec

Configure database & Program Files Folder

Import data

Configure company program files (including: create company logo's, watermark, barcodes, warehouse maps)

Load & test reports per Reports Spec

Test

PASTEL INTEGRATION

Configure database

Setup internal "Post Configuration Workshop" & conduct Project Manager walkthrough to get approval/internal sign off on setup

Setup & Conduct "Client Walkthrough": Setup, prepare & conduct client walkthrough of an end-to-end job on in house product.

Obtain Walkthrough Signoff from client ( configuration, standard reports, custom reports, implementation dates)

Complete "Post Client Walkthrough" modifications

Implementation

Execute Server Installation - live and training databases

Install Required Applications: Install SQL, Live DB, Training DB, Client Applications, sTask, Integration Applications onsite, Winrar

Create live and training databases & restore prepared backups

Set up database backup

Create shared files

Execute user installations

At end of implementation, obtain sign-off of project by customer & present to Project Manager

Training

Maintain & improve training practices and material within training department

Develop, set-up and communicate training schedules with client

Ensure training attendance registers are signed, tests are setup & conducted, and feedback and certificates given to users and client

Ensure training sessions are conducted on-time and effectively

File training documentation in project file (Attendance Forms & Tests)

Ensure users have access to up-to-date user manuals

Client Support

Post implementation follow-up; ensuring all systems are being used correctly

Manage client queries

Resolve client issues timeously

Resolve client issues accurately

Client visits

Assisting with client upgrades where necessary

Answering phones calls & telephonic support

General Departmental Administration (across All Company Regions If Required)

Understand all areas and modules of in-house software
  • Reports
  • Pastel Partner & Pastel Evolution Integration
  • TikTok
  • Load tickets
  • Prioritise tickets
  • Provide quotes and obtain sign-offs on customer requests
  • Action tickets timeously
Ensure User Manuals are always up to date

Training Practices & Training Methods

Please send your CV to [Email Address Removed] or for more information, contact us on [Phone Number Removed]; (VoIP) or [Phone Number Removed];.

In sending your CV, you confirm that you have read and understood our POPI Policy found on our website [URL Removed] Should you be unsuccessful for this particular position, you have no objection to us retaining your personal information in our database which you confirm is true, correct and up to date. Should a suitable opportunity arise we will contact you and request your permission to submit your information.

Desired Skills
  • ERP
Desired Work Experience
  • 2 to 5 years
Occupation:
Management, human resources jobs


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