Location: Remote (UK-based)
Hours: Full-time, 9:00 AM - 5:30 PM UK Time
About Us: At our pioneering remote recruitment firm, we blend creativity, innovation, and drive to revolutionize the way companies connect with top-notch remote talent. We are currently seeking a dynamic and proactive Lead Generation Specialist & IT Help Desk Technician to join our team. This role is perfect for those who are adept at multitasking and have a passion for both tech support and proactive customer engagement.
Job Overview: As a Lead Generation Specialist & IT Help Desk Technician, you will be at the forefront of our customer interaction. This role involves a blend of reactive and proactive tasks, requiring excellent problem-solving skills and a keen ability to anticipate customer needs. Your primary responsibilities will include managing incoming tech support queries via chat, phone, and email, and engaging in proactive lead generation and customer outreach when not addressing immediate concerns.
Key Responsibilities:
- Respond promptly and efficiently to customer inquiries through chat, phone, and email.
- Provide first-line IT help desk support, troubleshooting a range of technical issues.
- Utilize downtime effectively by identifying and reaching out to potential leads, nurturing relationships with prospective clients.
- Employ a proactive approach to identify and resolve potential customer issues before they escalate.
- Maintain detailed records of customer interactions and support activities.
- Collaborate with the team to develop and refine lead generation strategies.
- Excellent command of the English language, both written and verbal.
- Proven experience in customer support, help desk, or a similar role.
- Strong problem-solving skills and the ability to multitask effectively.
- Familiarity with IT concepts and the ability to provide first-line tech support.
- Self-motivated and proactive, with a track record of reaching out and engaging customers.
- Ability to work UK business hours (9:00 AM - 5:30 PM).
- Opportunity to work remotely.
- A supportive and innovative team environment.
- Professional development and growth opportunities.
- Competitive salary and benefits package.
