Intern: Information Technology

Provide Service Desk support to end users within the required response and resolution times.This includes the following areas but not limited to them: Assist with technical-related issues via telephone or e-mail and records issues into the Service Desk Call Tracking system; Install, diagnose, repair, maintain and upgrade all PC hardware and equipment to ensure optimal workstation performance; Utilise remote desktop control tools to troubleshoot/evaluate issues via telephone; Enforces and implements policies and procedures for user logons, access to servers, internet, and other necessary functions as set forth by the Service Desk Controller; Troubleshoot and/or diagnose computer hardware and software operating systems and applications; Connect and set-up office automation equipment, multi-function printers and other peripheral devices; Assist users with issues insofar as their MS Office is concerned but not to train them in the use thereof; Provide user support, limited changes and maintenance on Active Directory; Desired Skills Intern Information technology Graduate