IT Manager

This role is responsible for the delivery of IT solutions to support business objectives through the efforts of others. This role will lead the Service Management Centre comprising of IT Service Desk Team, Access Management and Change Management. The incumbent achieves results through a slightly larger team than that of the IT Team Leader

• Responsible for Line Management and HR processes, Management of Finances and Work Delivery Management.
• Responsible for People Management - includes Recruitment, Onboarding, Performance Management, Talent Management, Succession Planning, Pay & Reward and Retention of staff.
• Provides coaching and upskilling of staff to enable strategy
• Owns the relationships with clients (middle management level) in order to meet the clients technology expectations.
• Responsible for execution and management against IT Contracts (via the IT Service Manager and Senior IT Manager of the area)
• Responsible for infrastructure management in area of responsibility.
• Responsible for execution of change management around IT implementations and upgrades.
• Responsible for clear and effective communication to team and collaboration within team and other stakeholders in business.
• Responsible for the billability within the area. Provides technical consulting services where required within are of responsibility.
• Manages assigned deliveries through appropriate Time management.
• Ensures continuous service to clients through developing, implementing, evaluating and improving processes.
• Ensures systems security.
• Provides 24 x 7 first-line standby / support for production environments.
• Aligns technology to business needs.
• Challenging status quo and Innovate solutions for business challenges