Infrastructure Engineer

JOB SUMMARY
Deploy and maintain all infrastructure required by the client to its clients and staff including but not limited to architecture design, documentation, systems testing, installation, security management, continuity management, 2nd line support, upstream partner service management, change control management and asset management.

ABOUT OUR CLIENT
Our client is a leading provider of cloud CRM and Contact Centre solutions in Southern Africa.

THE SUCCESSFUL APPLICANT
In order to be shortlisted for the vacancy, the successful candidate will have the following skills and competencies, but not limited to:-

• National Diploma in Information Technology or equivalent Degree/ Diploma
• Knowledge of Contact Centre Technologies eg. IP PBX, Genesys, Asterisk
• Comptia Linux+ Certification
• Comptia Security+ Certification
• Microsoft SQL Certification
• LCP - Linux Certified Professional

Competencies

• Comptia A+ and N+ Certification
• Comptia Server+ or Microsoft Server Certification
• VOIP / SIP
• Network / Diagnostic / Wireshark
• Windows Clustering
• Backup and Recovery
• Internet Information Services (IIS)
• Windows Servers (2012, 2016, and 2019)
• Linux (Ubuntu)
• Helpdesk and SLA Experience (Min 5 years in Corporate or Managed Service Environment)
• Problem-Solving

JOB DESCRIPTION
The role responsibilities will include, but are not limited to:-

• Provide 2nd line technical support for customer issues escalated from the Support Desk, which involves ownership and resolution to the closure of these issues whilst keeping the customer and ticketing system (Freshdesk) updated.
• Provide 2nd and 3rd line technical support both during and after standard working hours according to the published Standby Roster. 2nd line = troubleshooting on the software interface for our product. 3rd line = troubleshooting and remedies on Infrastructure.
• Accountable for Infrastructure, IT Projects, and Network Management.
• Windows 2012 R2, 2016, and 2019 Administrator.
• Active Directory, DNS, and DHCP Administrator.
• Dell SAN Administrator.
• Dell Server Administrator.
• Systems Performance Monitoring of all systems.
• Collab OneContact Administrator (Telephony Platform).
• Connectivity support and management of relationships with upstream service providers.
• Asset Management including maintenance of Asset Register.

Please be advised that only shortlisted candidates that have the specific skills and experiences required to fulfill the responsibilities of the role will be contacted for an interview by one of our consultants. Thereafter a detailed job description will be made available for discussion before CVs are submitted to our client for review.

REMUNERATION PACKAGE
A market-related salary based on the level of responsibility for this role is on offer.