Leading manufacturer and supplier of high-quality bricks seeks a motivated and enthusiastic Internal Sales Representative to join their team.
You will play a crucial role in supporting the sales team by managing customer inquiries, processing orders, and providing exceptional customer service.
This position requires a proactive individual with excellent communication skills and a strong understanding of sales processes.
Key Responsibilities
- Customer Service:
- Respond to customer inquiries via phone, email, and in person.
- Provide product information, pricing, and availability to customers.
- Assist customers with product selection and recommend suitable products based on their needs.
- Order Processing:
- Process customer orders accurately and efficiently.
- Coordinate with the production and logistics teams to ensure timely delivery of orders.
- Monitor order status and communicate any delays or issues to customers.
- Sales Support:
- Assist the external sales team with customer follow-ups and appointment scheduling.
- Prepare sales quotations, proposals, and contracts.
- Maintain and update customer records in the CRM system.
- Relationship Management:
- Build and maintain strong relationships with existing and potential customers.
- Address and resolve customer complaints and issues promptly.
- Conduct regular follow-ups with customers to ensure satisfaction and repeat business.
- Market Research:
- Monitor market trends, competitor activities, and customer preferences.
- Provide feedback and insights to the sales and marketing teams to enhance sales strategies.
- Reporting:
- Prepare and submit regular sales reports and forecasts to the Sales Manager.
- Track and analyze sales performance metrics to identify areas for improvement.
- Min. Grade 12
- Proven experience in sales or customer service, preferably in the building materials industry.
- Excellent communication and interpersonal skills.
- Strong organizational and time management skills.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook) and CRM software.
- Ability to work independently and as part of a team.
- A proactive and positive attitude with a strong desire to succeed.
- Customer-focused mindset.
- Attention to detail.
- Ability to multitask and prioritize tasks effectively.
- Problem-solving skills.
- Flexibility and adaptability.
