OTC Intern

Job Description

The purpose of the role will be to provide the graduates with exposure to various functions within the Order to Cash process.

They different aspects of the Order to cash process that they will learn is order compliance, credit notes, debit order management, credit control function; management of the Accounts Receivable book; cash receipting; cash allocation and reporting.

This role will provide them with training on all of the Sage systems i.e. Accpac, Evolution and the different CRMs. They will also learn the soft skills required in a corporate job i.e. time management, planning, email etiquette, customer communication and excel skills. The role will also entail assistance with the audit requirements and extracting information required by the auditors. The role will also entail involvement in various adhoc projects during the year as they arise.

The graduates success in the role will be dependent on them completing the tasks provided and providing feedback to the O2C managers and O2C Lead on a regular basis

The graduates will receive formal training and on the job training which will enhance their future career and teach them about working in a high performing work environment.

Key activities to be performed during the year, on a rotational basis:

Order compliance

• Learn the requirements required for booking a sale
• Investigate sales to ensure compliance to requirements
• Auditors sample testing extract supporting documentation
• Assist with Master data corrections

Debit orders

• Review and action debit order incidents on Netadmin; including debit order queries
• Loading debit orders
• Review rejected debit orders

Credit control function

• Learn how to analyse the Accounts Receivable Ledger
• Phone customers (outbound)
• Contact customers via email
• Assist with inbound calls from customers
• Perform debtors reconciliations
• Prepare and sending dunning (demand letters)
• Attend to customer queries credit control inbox
• Review Accounts receivable ledger for bad debt. Learn how to identify a bad debt or credit note
• Prepare and process debtors journals

Receipting function

• Review and analyse unknown deposits
• Allocate cash on debtors account to an invoice. Ensure accurate and timeous cash allocation.
• Ensure unallocated cash is investigated an allocated accordingly.
• Proactive follow up of unallocated cash.

Reporting function

• Learn the overall reporting for month end; including KPIs
• Assist to compile month end reports and KPIs
• Assist Record to Report function with audit requirements
• Receipting of cash from bank to cashbook ledger

Adhoc

• Participate in departmental projects as required.

Skills, know-how and experience:

• Credit & collections process knowledge
• Sales cycle process knowledge
• Knowledge of the process for receipting payments and allocation to a debtor account.
• Knowledge of general ledger reconciliations
• Knowledge of excel intermediate excel skills. Must have knowledge of vlookups and pivot tables.
• Experience with Microsoft word and formatting within Microsoft word
• Excellent time management skills
• Excellent planning skills
• Excellent communication skills
• Ability to work to tight deadlines and deliver results
• Trustworthy, able to gain the confidence and trust of others easily and honour
• Action Oriented, able to take on new challenges with enthusiasm
• Preferably Pastel, Evolution or Accpac experience
• Preferably CRM experience.