Key Account Manager

Job description:

Main responsibilities:

Managing and centralizing the customer relationship as key point of contact for Sub-Saharan Africa, promoting and coordinating all additional product for the mineral industry.
Develop and extend our customer portfolio.
Align a common strategy for Mineral vertical in line with our HO Vertical division
Detect new opportunities on sea and land service developments.
Become an expert on the Mineral and mining industry with the complete understanding of this commodity to master the logistic chain of transportation within a growing economy.

Main tasks of the KAM :

Customer relationship management
Recording of customer requirements regarding the modification of products and services
Responsibility for key account-related turnover/performances.
Cooperation with the product development area
Presentation of new products and services
Complaint management
Be aware of customer goals
Be well informed about markets, products, industries and technical developments
Provide information about the quality of products and processes.
Work out new market strategies.
Analyse and show sales potential.
Optimize the price-performance ratio.