Role Summary
Ready to take your sales career to the next level and shine your light? Digicall is seeking a motivated and results driven individual to join our team as a Lead Management Agent.
The Lead Management Agent will be responsible for building and maintaining long-term relationships with customers and clients while acquiring new clients by generating sales leads, following up on sales leads, making sales, as well as collecting and submitting signed documentation for review and approval of sales applications.
If youre passionate about sales, thrive in a fast-paced environment, and are eager to grow within Digicall, apply now and show us your spark!
Qualifications
- Minimum: Grade 12 or equivalent NQF level 4
- Advantageous Bachelors degree in Marketing, Business Administration, or a related field.
- Minimum of 2 3 years experience in sales with daily client contact
- Minimum of 1 year experience working on Salesforce system
- Sound experience in all aspects of sales administration
- Excellent verbal and written communication skills (English)
- Computer literate (MS Word, MS Excel, and MS PowerPoint)
- Extensive knowledge and understanding of sales administration
- Establish and nurture relationships with past customers and potential customers to facilitate sales.
- Make outbound calls to customers to validate leads that have been submitted predominantly via the internet and social media channels.
- Answer inbound voice calls.
- Follow up with customers to arrange test drives and generate quotes.
- Proactively drive and provide assistance with online sales to achieve sales targets.
- Validate and manage trade-ins as part of the sales process.
- Assist with lost sales validation, retention campaigns, and after sales product campaigns.
- Assisting customers with their online and offline Sales Journey.
- Collaboration with clients during the sales process.
- Prospecting and generation of new leads.
- Identify new clients and their needs through needs analysis to match the best vehicle or product to the customers needs.
- Generation of cross-selling and upselling leads on existing clients.
- Creation of new client networks and mining of existing networks.
- Articulation and presentation of the client value proposition.
- Log sales activity on the relevant CRM (client relationship management).
- Action daily sales activity reports and attach correct documentation.
- Monitor and manage sales on a daily; weekly and monthly basis in order to achieve monthly targets.
- Ensure that client complaints and queries are resolved timeously by using the relevant complaints system.
- Obtain regular feedback from clients by requesting the completion of feedback forms.
- Mitigate risk to the company by identifying and verifying clients manually or using relevant technology.
- Omnichannel communication (live chat, screen sharing, email, calls)
- Documenting Facts: Writes fluently when documenting facts; understands arguments logically; focuses on finding facts.
- Convincing People: Is comfortable having to persuade others; shapes opinions by being outspoken; seeks to negotiate with others.
- Showing Composure: Stays calm and relaxed during events; is not worried and tolerates stress levels; is composed in dealing with pressure.
- Articulating Information: Presentation oriented, good at explaining things and confident when meeting new people.
- Meeting Timescales: Is target focused and meets deadlines; is punctual and keeps to schedule; is reliable in finishing tasks.
- Upholding Standards: Behaves ethically and justly; is discreet and maintains confidentiality; meets commitments by acting with integrity.
- Interacting with People: Is lively and projects enthusiasm; is talkative in making contact; is focused on interacting and networking with people.
- Seizing Opportunities: Highly competitive, with a strong need to win. Good at identifying business opportunities, commercially minded and sales oriented.
- Taking Action: Very energetic. Impatient to get things started and good at starting things off. Focused on making things happen.
- Producing Output: Is focused on activity and works quickly; keeps busy and maintains productivity; is comfortable multi-tasking to produce output.
https://www.trending-talent.com/home/Portal/ApplicationDetails?VID=JxVLkHGrZYxRmTmXxfYV/w==&Stage=true&FromLink=true
Job Category: Lead Generation sales
Job Type: Full Time
Job Location: Johannesburg
