The Dialler Operator will be responsible for executing the Dialler strategy and monitoring the daily functionality of the Dialler, in line with relevant Call Centre regulations and internal/external SLAs. They will also produce a variety of Management Information for both internal and external Stakeholders.
Who is the Sigma Family?
At Sigma, we are different and recognised in May 2023 by the Sunday Times as one of the best places to work. Our mission statement is to #ImproveEverythingAlways and at the heart of this is our People. This is why we are looking for amazing individuals to join and work on behalf of our clients to provide high-level customer service across several industries.
What being a part of the Sigma Family means for you!
- Career development and opportunities to apply for internal promotions following your probationary period.
- Monthly, Quarterly, and Annual awards with marvelous prizes.
- Resources such as the Employee Assistance Program (EAP) and Mental Health First Aiders support you when life might not be going quite as you expected.
- Receive a tree in the Sigma Forest when you pass probation. This will allow you to review how your tree is reducing your carbon footprint.
- Working from the comfort of your own home.
- Medical Insurance Covers doctor visits, optometrist appointments and dental assistance, funeral cover, and Group Life Cover, which are all Free from the Sigma Family to you.
- Transportation Benefits Accommodate making your traveling journey to work easier with the amazing shuttle services that we offer our employees.
- Join communities and collaborate with your colleagues on our internal Social Media platform.
- The opportunity to be a part of an equal, diverse, and inclusive workplace all amazing people are welcome in the Sigma Family.
Create and manage dialer campaigns and filters, overseeing them throughout the day while also tracking agent performance within the dialer system. Generate files for text messages to be sent through an external supplier. Compile management information, including ad-hoc data requests from the business, for distribution both internally and externally. Utilize dialer data to provide recommendations for dialing strategies. Monitor agent adherence and establish service level agreements (SLAs) to maximize productivity. Continuously document, maintain, and review existing processes, procedures, and systems, offering suggestions for improvements in the dialer area to maintain a competitive edge. Foster relationships with both internal and external stakeholders to ensure effective communication and collaboration across departments and businesses. Conduct audit and quality control checks for all processes, ensuring compliance in all tasks performed.
What Amazing People Will Bring to the Role:
The skills and competencies required for this role include a strong attention to detail, and ensuring accuracy and precision in tasks. Effective communication skills, both written and oral, are essential for clear and efficient information exchange. Outstanding interpersonal skills are crucial to building and maintaining positive relationships with colleagues and external contacts. Additionally, a high level of proficiency in PC skills is needed to effectively navigate and utilize various computer programs and applications.
Minimum Requirements:
- Data manipulation skills using Excel and other IT packages.
- A minimum Grade 12 qualification
- Experience working as a dialler Administrator /Dialler Operator within a call center environment
- Great compliance adherence
- I have strong communication and relationship-building skills
We dont see the value in making candidates jump through hoops. Once youve sent us your CV, if we think we have a suitable position for you, well contact you for a short telephone conversation. If you seem like a potential new member of the Sigma Family, you will then be invited to one of our Talent Sessions or a 121 interview. And thats it, if successful youll be given a start date and contacted by our amazing onboarding team to get you ready for day 1.
If you like the sound of being part of the Sigma Family, then dont wait and apply!
