Responsibilities:
- Greet and assist patients in a courteous and kind manner, whether in person or telephonically.
- Register new patients and capture insurance information
- Manage and schedule patient appointments, ensuring efficient use of healthcare providers' time
- Coordinate and confirm appointments via phone, email, or messaging system
- Handle appointment cancellations and rescheduling as needed
- Answer and direct incoming phone calls and emails to the appropriate individual
- Respond to inquiries from patients, families, and other healthcare providers with professionalism and courtesy
- Relay messages accurately and in a timely manner
- Perform general clerical duties such as photocopying, faxing, filing, and maintaining the office
- Typing of reports
- Authorisations
- Receive cash and credit card payments and receipting thereof
- Liaising with medical aids regarding authorisations, admissions etc
- Maintain practice inventory and equipment by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders for supplies
- Matric
- At least 2 - 5 years experience in a similar medical receptionist position
- Computer literate
- Experience in medical software will be an advantage
- Microsoft office suite experience and computer literate
- Drivers license
- Strong interpersonal skills
- Professional communication skills
- Ability to work independently as well as with a team
- Attention to detail
- Organized
- Ability to multitask
- Well-presented and professional
- Monday to Friday, 08h00 - 16h00
- On certain occasions earlier where needed
ASAP
Only candidates who meet all the minimum requirements stipulated in the advert, will be considered. If you do not hear from us within two weeks of your application, please consider your application as unsuccessful.
