Reception:
- Answering of all calls in a professional, courteous and efficient manner.
- Take messages and ensure they are actioned by relevant person.
- Assist with phone, email or SMS patients with feedback from doctor regarding messages left.
- Managing the diary booking patient appointments, communicate billing policy to all new patients.
- Preparing all files for following days appointments.
- Welcome patients arriving in a friendly and professional manner, communicate time delays to manage client expectations.
- Check that all patient details on file are still up to date and obtain new details if relevant.
- Open accounts and capture all relevant information accurately on system for new patients.
- Assist with contacting other doctors to obtain notes and referral letters if needed for a patients visit.
- Dealing with billing enquiries with the patients and with the billing company
- Assist with obtaining patient results and related correspondence (lab results, radiology etc).
- Ensuring patients get the relevant information and forms needed when they need to have an in-rooms procedure, an operation and to be hospitalised.
- Prepare the theatre list bookings and pre-authorisations.
- Arranging the Anaesthetist and Assistant for surgeries.
- Ensure all clinical notes are captured on the patient files post-surgery.
- Keeping track of cases where the doctor has assisted in surgeries.
- Transcribing dictated notes
- Occasionally assist the doctor with minor procedures in the rooms
- Monitoring and ordering of stock
- Matric
- Own vehicle
- At least 3-5 years' experience in a similar medical receptionist position
- Computer literate (GoodX would be an added advantage)
- MS Office (especially Excel)
- Strong interpersonal skills
- Professional communication skills
- Ability to work under pressure
- Ability to work independently as was as with a team
- Attention to detail
- Organized
- Computer literacy
- Ability to multitask
- Well-presented and professional
- Team player
Monday to Friday, 08h00 - 17h00
Only candidates who meet all the minimum requirements stipulated in the advert, will be considered. If you do not hear from us within two weeks of your application, please consider your application as unsuccessful.
